ROMAN PALVANOV

• Aligning campaign activities across five GCC markets (UAE, Kuwait, Qatar, Saudi Arabia, Bahrain) with business objectives, including marketing strategies and boutique events.
• Planning and executing in-store and external events, including preparation for fashion shows and other key initiatives, in collaboration with HQ.
• Conducting CRM and clienteling training sessions to enhance team capabilities in building and developing strong client-brand relationships.
• Leading seminars and training programs in boutiques across GCC countries, focusing on customer experience, storytelling, and CRM best practices.
• Supporting VIP appointments and exclusive events to strengthen relationships with key clients and elevate the brand experience.
• Providing insights and feedback to HQ on product pre-buying strategies, customer preferences, and regional market trends.
• Analyzing client behavior data and contributing to business reviews, with actionable recommendations to improve performance.
• Monitoring social media activities and boutique performance, ensuring alignment with the brand’s marketing and clienteling objectives.

• Personally greeted VIP guests, ensuring maximum satisfaction through personal recognition and attentive service from arrival to departure.
• Served as the first point of contact between guests and the organization.
• Promoted amenities, conveniences, and programs offered.
• Recommended related products to enhance customer options and enrich the shopping experience.
• Generated brand awareness through word-of-mouth marketing.
• Participated in event marketing initiatives.

• Organized and scheduled company meetings in the office, off-site, and via videoconference.
• Maintained client databases.
• Provided administrative support to senior leaders, including email correspondence and generation, distribution of memos, letters, spreadsheets, forms, and faxes.

• Increased meeting effectiveness by preparing agendas, taking minutes, and overseeing follow-up actions as directed by the CEO.
• Ensured seamless transitions between priorities by effectively managing multiple tasks and deadlines within a fast-paced environment.
• Aided in the recruitment process by screening resumes, scheduling interviews, and providing input on potential new hires.
• Enhanced productivity by coordinating daily schedules, arranging meetings, and organizing travel arrangements for the CEO.

• Implemented market research, including market trends, & technology development status.
• Completed Market Research Reports and put forward strategic suggestions.