ROME LEE LEE MARIANO
Dubai,UAE
Summary
Dynamic and results-driven professional with expertise in business development, sales strategy, and market analysis. Skilled in contract negotiation, client relationship management, and go-to-market strategy to drive revenue growth and profit optimisation. Adept at leading teams, enhancing operational efficiency, and delivering exceptional customer experiences. Proficient in Microsoft Suite with strong written communication, public speaking, and problem-solving abilities. Committed to leveraging strategic insights and leadership skills to achieve organisational success while fostering long-term client relationships.
Overview
21
21
years of professional experience
Work history
Customer Service Representative
Saudi German Hospital
Dubai, UAE
2024.03 - 2026.02
- Welcome patients and visitors professionally ensuring a positive first impression.
- Provide accurate information regarding hospital services, doctors, and procedures.
- Manage appointments including scheduling, confirmation, and coordination with departments.
- Verify patient information and assist with insurance approvals and billing coordination.
- Handle complaints professionally and ensure timely resolution.
- Recognised as Best Employee (June 2024 – Present) for outstanding performance.
- Ensured smooth running of operations with timely preparation of reports.
- Trained new hires for improved productivity and efficiency on the job floor.
- Managed high-volume customer queries simultaneously through effective multitasking.
Customer service manager
Camel Delivery Services
Dubai, UAE
2021.05 - 2023.09
- Developed strategic sales initiatives based on market trend analysis.
- Improved forecasting accuracy and exceeded KPIs.
- Led high-performing sales team and strengthened client acquisition strategies.
- Promoted products effectively to increase sales.
- Streamlined processes for improved team efficiency.
- Raised company reputation with high-quality customer care.
- Led and managed administrative staff to maintain smooth daily operations.
- Organised financial and operational data to help with yearly budgeting and planning.
Business Development Manager
Heba Hourani Design
Dubai, UAE
2020.04 - 2021.07
- Implemented go-to-market strategies and secured profitable contracts.
- Conducted competitor analysis to identify expansion opportunities.
- Enhanced promotional initiatives to drive revenue growth.
- Devised comprehensive business plans, enabling sustainable growth.
- Managed key accounts, ensuring high levels of customer satisfaction.
- Collaborated with stakeholders to align business goals and objectives.
- Executed successful product launches, driving market penetration.
- Implemented marketing initiatives for greater brand visibility.
- Negotiated contracts with vendors to secure best possible terms.
Retail Operations Manager
Unique Vision Group
Dubai, UAE
2017.07 - 2019.06
- Streamlined operational processes reducing costs and improving efficiency.
- Developed seasonal retail strategies and optimised inventory planning.
- Implemented promotional strategies to increase revenue.
- Negotiated with suppliers for favourable purchase terms.
- Streamlined checkout procedures to reduce waiting time.
- Introduced new product lines to enhance store's appeal.
- Monitored market trends with regular competitor analysis.
- Conducted regular performance reviews with actionable feedback.
- Handled customer complaints promptly, enhancing brand reputation.
- Developed operational strategies for increasing sales.
- Analysed customer data and market trends to enhance product offerings.
- Enforced service standards to maintain establishment reputation for excellence.
- Evaluated products to select mix meeting current customer demand.
Sales Manager
Unique Vision Group
Dubai, UAE
2016.02 - 2017.06
- Managed sales pipelines and exceeded quarterly targets.
- Coached sales teams and developed innovative marketing campaigns.
- Led high-performance sales teams, ensuring achievement of targets.
- Drove revenue growth by identifying and capitalising on emerging market trends.
- Managed key accounts, resulting in consistent revenue generation.
- Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
- Pioneered the implementation of CRM systems for improved data management and customer relations.
- Coordinated promotional campaigns to boost brand visibility.
- Negotiated lucrative contracts to secure long-term client commitment.
- Analysed sales reports to identify trends and update strategies.
Assistant Section Manager
Majid Al Futtaim
Dubai, UAE
2011.08 - 2015.08
- Achieved sales targets through operational expansion and customer acquisition.
- Optimised stock levels and negotiated supplier agreements to reduce costs.
- Delegated tasks effectively, ensuring timely project completion.
- Streamlined administrative procedures, resulting in smoother operations.
- Prepared detailed reports on section performance for senior management review.
- Developed staff schedules to maximise productivity whilst minimising overtime costs.
- Led team meetings to foster open communication and collaboration.
- Identified areas for improvement through regular process audits.
- Improved team efficiency by streamlining workflow processes.
- Managed daily operations, ensuring smooth functioning of department.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Created seasonal sales plans with varying stock and promotional strategies.
Retail Sales Supervisor
Majid Al Futtaim
Dubai, UAE
2007.10 - 2010.06
- Supervised staff, managed inventory, and maintained store standards.
- Delivered excellent customer service to increase loyalty.
- Addressed issues raised by employees effectively leading to reduced turnover rate.
- Assisted customers with purchases resulting in higher customer retention rates.
- Improved customer satisfaction by providing excellent service and promptly resolving complaints.
- Coordinated sales promotions with effective advertising strategies and visual merchandising techniques.
- Delegated tasks to team members, ensuring timely completion of duties.
- Handled cash transactions accurately ensuring minimal discrepancies in till counts at end of day.
- Motivated sales personnel towards achieving personal targets and contributing to store profits.
Customer Service Specialist
Majid Al Futtaim
Dubai, UAE
2005.08 - 2007.09
- Handled customer enquiries and complaints professionally.
- Standardised procedures to improve service consistency.
- Addressed after-sales issues, promoting repeat business.
- Ensured all customer interactions aligned with company ethos, upholding brand integrity.
- Managed difficult situations for improved customer relations.
- Liaised between customers and internal teams to streamline communication process.
- Provided product information, increasing customer knowledge.
- Handled confidential customer information responsibly, adhering strictly to data protection rules.
- Assisted customers to facilitate their purchasing decisions.
- Handled high call volumes, managing stress effectively in fast-paced environments.
- Delivered excellent service to enhance client retention rate.
- Answered customer telephone calls promptly and improved on-hold wait times.
Education
Bachelor of Business Administration - Computer Science
Ateneo de Zamboanga University
PhilippinesSkills
- Business Development & Sales Strategy
- Market Analysis & Competitive Research
- Contract Negotiation & Closing
- Client Relationship Management (CRM)
- Revenue Growth & Profit Optimisation
- Go-To-Market Strategy
- Team Leadership & Coaching
- Customer Experience Management
- Operational Efficiency & Process Improvement
- Pressure handling
- Time-Management prowess
- Microsoft suite expertise
- Strong written communication
- Problem-solving
- Team Leadership
- Public speaking
- Outstanding customer service
Accomplishments
Proud to be recognized as Employee of the month until present at Saudi German Hospital, reflecting my dedication to excellence, teamwork, and delivering high-quality patient care.
Timeline
Customer Service Representative
Saudi German Hospital
2024.03 - 2026.02
Customer service manager
Camel Delivery Services
2021.05 - 2023.09
Business Development Manager
Heba Hourani Design
2020.04 - 2021.07
Retail Operations Manager
Unique Vision Group
2017.07 - 2019.06
Sales Manager
Unique Vision Group
2016.02 - 2017.06
Assistant Section Manager
Majid Al Futtaim
2011.08 - 2015.08
Retail Sales Supervisor
Majid Al Futtaim
2007.10 - 2010.06
Customer Service Specialist
Majid Al Futtaim
2005.08 - 2007.09
Bachelor of Business Administration - Computer Science
Ateneo de Zamboanga University
Languages
English, Spanish, Arabic
Native language