Romeo Macadag-um, Jr.
IT Support Technician
Al Madam, Sharjah,UAE
Summary
Confident IT Support Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Thorough Computer Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills.
Overview
6
6
years of professional experience
Work History
IT Support Technician
Aldamany Cafe
05.2022 - Current
- Installed, configured and maintained computer systems, printers, scanners and network connections such as LAN, WAN, VPN, wired and wireless devices.
- Organize and schedule upgrades and maintenance without deterring others from completing their work.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for customers and staff.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users.
- Skilled at working independently and collaboratively in a team environment.
IT Support Technician
Aldamany Cafe
09.2013 - 11.2017
- Installation, repair and maintenance of 50 online gaming PC, internet and office systems on separate locations, including server for Wi-Fi billing system.
- Software and hardware setup, network configurations for multiple access points and outdoor wireless bridges.
- Provides technical assistance for customers and other staff in troubleshooting issues and fixes according to their needs.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
IT Technician/Sales Representative
Mohammad Al Khateeb Computer Est. LLC
09 2012 - 09 2013
- Collaborated with IT engineers to facilitate contract projects for the government of UAE and other clients from private companies. This includes installation and maintenance of servers, desktops, printers, wireless, wired data cabling, telephone and PBX, CCTV, A/V systems and biometric devices.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Managed customer accounts to secure customer satisfaction and repeat business.
Education
Aircraft Maintenance Technician - Major in Airframe And Powerplant
Aviation Institute of General Santos
General Santos City, Philippines04.2009
Diploma in Information Technology - Major in Computer Programming
STI College
Koronadal City, South Cotabato, Philippines04.2007
Skills
- Help Desk Support
- Remote Support
- Virtual Machines
- Hardware and Software Installation
- Active Directory
- Windows Server
- Microsoft 365
- Troubleshooting
- Preventive Maintenance
- Network Configuration
- Network Cabling
- Printers and Peripherals Installation
- Wired Data Cabling
- Wireless Bridging
- Data Backup and Recovery
- Problem Solving
- Critical Thinking
- Customer Service
- Excellent Communication Skills
- Attention to Details
- Multitasking Abilities
- Team Building
Languages
English
Intermediate (B1)
Filipino (Tagalog)
Advanced (C1)
Arabic
Beginner (A1)
Timeline
IT Support Technician
Aldamany Cafe
05.2022 - Current
IT Support Technician
Aldamany Cafe
09.2013 - 11.2017
IT Technician/Sales Representative
Mohammad Al Khateeb Computer Est. LLC
09 2012 - 09 2013
Aircraft Maintenance Technician - Major in Airframe And Powerplant
Aviation Institute of General Santos
Diploma in Information Technology - Major in Computer Programming
STI College
Personal Information
- Marital Status: Single
- Citizenship: Filipino
- Date of Birth: January 14, 1986
- Religion: Christianity
References
Saeed Hamad Alketbi
+971505525954
Aldamany Cafe
Al Madam, Sharjah, United Arab Emirates
Larry Idano
+971508279938
Mohammad Al Khatib Computer Est. LLC
Al Qasimia, Sharjah, United Arab Emirates
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