Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Personal Information
Personal Characteristics And Attributes
Timeline
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Romie Noval

Romie Noval

General Manager/Hospitality
Dubai

Summary

Customer-oriented Manager with over 10 years experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented, consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Incredibly dedicated to delivering positive guest experiences to promote loyalty and repeat business. An analytical problem-solver with talents for team building, leading while using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience

Work History

General Manager

Alshaya Group
01.2020 - Current
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee evaluations, and contract details.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.

Restaurant Manager

The Cheesecake Factory
01.2017 - 01.2020
  • Company Overview: (M.H
  • Alshaya LLC) Dubai U.A.E
  • 560 -seater restaurant and a staff compliment of 235
  • Responsible for the day to day operations involving staff development, food quality, facilities and maintenance, schedules
  • Maintaining the company’s mission, values and vision
  • Safe cash controls, HR policies and procedures, Budgets, maintaining service recipes, Food hygiene audits
  • (M.H
  • Alshaya LLC) Dubai U.A.E

Assistant Restaurant Manager

The Westin Doha Hotel and Spa
11.2015 - 01.2016
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Immediately resolved issues with patrons by employing careful listening and communication skills.
  • Conducted regular meetings with staff to discuss performance and address any issues.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.

Restaurant Manager/Small Business Co-Owner

Rosa Restaurant and Stay Rosendal
11.2013 - 11.2015
  • Overseeing the entire operational activities of the restaurant
  • 85-seater restaurant that provides bistro style, rustic dishes with a fine-dining twist
  • Responsible for the finances, menu planning, cost control, budgeting, staff training, functions, weddings and conferences.
  • Marketing and advertising for the Guest House.
  • Maintained regulations with the star grading council

General Manager

The Rosendal Hotel and Country Retreat
09.2012 - 08.2013
  • Company Overview: (5 Star)
  • Overseeing the entire hotel operation
  • Responsible for 62 staff members
  • Sales and marketing, stock control, budgets and daily operations
  • Staff training, financials, income statements and F&B
  • (5 Star)

Administration /Operations Manager

The Windmills Boutique Hotel and Resort
01.2010 - 08.2012
  • Company Overview: (4 Star)
  • Wedding and Conference Organization, F&B and Stock Control
  • Sales and Marketing- Indaba and Bridal Fairs
  • Guest Liaison, Front Office Management and Reservations
  • Daily operations and duty management of the Hotel
  • Income Statements and accounts on Pastel
  • Creditors and Debtors Control
  • (4 Star)

Front Office and Housekeeping Manager

Stonehaven Lodge and Conference Centre
01.2009 - 01.2010
  • Company Overview: (3 Star)
  • Reservations, Guest Liaison
  • Producing of Reports
  • Sales
  • Cash ups, Planning functions, organising rooms, stock control
  • Duty Management and Staff Training
  • (3 Star)

Education

1 Year Diploma Independent Hospitality Certificates - Certificate in Hospitality Marketing, Certificate in International Wines, Certificate in Environmental Management, Certificate in Management Accounting

Varsity College
01.2009

3 Year International Diploma - Front Office, Hotel Operations, Law, HR, Marketing, Food and Beverage Operations, Hotel Management, Housekeeping, Wine Studies, Accounting

Varsity College (IIE- Independent Institute of Education)
01.2008

1 Year Diploma Independent Hospitality Certificates - Certificate in Information Technology, Certificate in Human Resource Management, Certificate in Hospitality Law, Front Office Operations

Varsity College
01.2008

1 Year Diploma Independent Hospitality Certificates - Certificate in Beverage Services, Certificate in Food Services, Certificate in Hygiene and Safety, Certificate in Culinary skills

Varsity College
01.2007

Matriculated - English, Geography, Mathematics, Physical Science, Accounting, Biology

Empangeni High School
01.2005

Skills

  • Proficient in- Word, Excel, Outlook and Powerpoint
  • Micros
  • Fidelio
  • The Host
  • Opera
  • Room Master
  • Pastel Accounting
  • Workflow planning
  • Staff management
  • Operations management
  • Guest relations
  • Budget forecasts
  • Training and development
  • Performance evaluations
  • Leadership and team building
  • Account management
  • Employee development
  • Budgeting and cost control strategies
  • Loss prevention
  • Interpersonal skills
  • Human resources leadership
  • Schedule management
  • Communication skills
  • Time management

Accomplishments

  • News Live Alshaya- Design and content feature for Cheesecake Factory Middle East
  • Managing the 4-star upgrade process to The Windmills Boutique Hotel
  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed team of 289 staff members.
  • Supervision - Supervised sales team to monitor sales activity a
  • Collaborated with Alshaya Heads YOSM- The year of Store Manager in the development of multiple controls- Cost control, New incentive Schemes

Languages

English
Bilingual or Proficient (C2)
Afrikaans
Upper intermediate (B2)
Dutch
Intermediate (B1)

Personal Information

  • Date of Birth: 10/06/86
  • Gender: Male
  • Nationality: South African
  • Driving License: South Africa

Personal Characteristics And Attributes

  • Energetic and Proactive
  • Unrelenting attention to detail and high standards
  • Extensive Food and Beverage Knowledge
  • Impeccable All-round management and guest relation skills
  • Excellent Planning and Organisational Skills
  • Ability to work Independently in a fast-paced environment
  • Poses team spirit and motivational dynamics
  • Budget and Forecast Creation
  • Constantly Developing a high-quality guest experience.

Timeline

General Manager

Alshaya Group
01.2020 - Current

Restaurant Manager

The Cheesecake Factory
01.2017 - 01.2020

Assistant Restaurant Manager

The Westin Doha Hotel and Spa
11.2015 - 01.2016

Restaurant Manager/Small Business Co-Owner

Rosa Restaurant and Stay Rosendal
11.2013 - 11.2015

General Manager

The Rosendal Hotel and Country Retreat
09.2012 - 08.2013

Administration /Operations Manager

The Windmills Boutique Hotel and Resort
01.2010 - 08.2012

Front Office and Housekeeping Manager

Stonehaven Lodge and Conference Centre
01.2009 - 01.2010

1 Year Diploma Independent Hospitality Certificates - Certificate in Hospitality Marketing, Certificate in International Wines, Certificate in Environmental Management, Certificate in Management Accounting

Varsity College

3 Year International Diploma - Front Office, Hotel Operations, Law, HR, Marketing, Food and Beverage Operations, Hotel Management, Housekeeping, Wine Studies, Accounting

Varsity College (IIE- Independent Institute of Education)

1 Year Diploma Independent Hospitality Certificates - Certificate in Information Technology, Certificate in Human Resource Management, Certificate in Hospitality Law, Front Office Operations

Varsity College

1 Year Diploma Independent Hospitality Certificates - Certificate in Beverage Services, Certificate in Food Services, Certificate in Hygiene and Safety, Certificate in Culinary skills

Varsity College

Matriculated - English, Geography, Mathematics, Physical Science, Accounting, Biology

Empangeni High School
Romie NovalGeneral Manager/Hospitality