Romika Raina
Abudhabi,UAE
Summary
Dedicated professional with expertise in team supervision, customer service, and safety compliance. Proven ability to administer first aid and manage emergency procedures effectively. Skilled in attention to detail and familiar with e-learning platforms, ensuring comprehensive training and development. Committed to fostering a safe and efficient work environment while pursuing continuous improvement in operational standards.
Overview
15
15
years of professional experience
17
17
years of post-secondary education
1
1
Certification
Work history
Senior Cabin Crew / Mentor
Wizz Air
Abu Dhabi
2023.05 - 2025.07
- Ensuring the safety, security, and comfort of passengers during flights.
- Responsible for ensuring that all safety and emergency procedures are followed.
- They must be prepared to handle emergencies, including medical situations, evacuations, and any other incidents that might arise.
- Leading and managing the cabin crew team, ensuring effective communication and coordination among crew members.
- Providing guidance and support to junior crew members and ensuring that everyone is adhering to company standards.
Junior Cabin Attendant
Wizz Air
Abu Dhabi
2022.03 - 2023.05
- Be professional, punctual and courteous at all times.
- Attend a pre-flight briefing, during which you'll be assigned your working positions for the upcoming flight.
- Carry out Pre-flight check and detect any discrepancies, report it to the senior and try to attain on time performance.
- Sell Wizz café service on board and duty-free goods and advise passengers of any allowance restrictions in force at destination.
Premium Cabin Crew
Etihad Airways
Abu Dhabi
2013.11 - 2020.12
- Be professional, punctual and courteous at all times.
- Attend a pre-flight briefing, during which you'll be assigned your working positions for the upcoming flight.
- Carry out pre-flight duties, including checking the safety equipment and doing security checks, ensuring the aircraft is clean and tidy and that information in the seat pockets is up to date and all meals, drinks and stock are on board.
- Welcome passengers on board and direct them to their seats.
- Inform passengers of the aircraft about safety procedures and ensure that all hand luggage is securely stored away.
- Making announcements on behalf of the pilot and answer questions during the flight.
- Serve meals and refreshments.
- Sell duty-free goods and advise passengers of any allowance restrictions in force at their destination.
- Giving first aid where necessary.
- Worked in a teamwork environment to ensure passengers' satisfaction throughout the flight.
- Reassure passengers and ensure they follow safety procedures correctly in emergency situations.
- Dealing with any difficult or inebriated passengers (who may be acting in a rude or anti-social way) politely but firmly, to ensure the safety and comfort of everyone on the flight.
- Complete paperwork, including writing a flight report.
Cabin Attendant
INDIGO AIRLINES (INTERGLOBE AVIATION)
Ahmedabad
2013.05 - 2013.11
- Greeting passengers as they board and exit the plane.
- Showing passengers to their seats and providing special attention to certain passengers, such as the elderly or disabled.
- Serving meals and refreshments.
- Checking the condition and provision of emergency equipment and information for passengers.
- Demonstrating emergency equipment and safety procedures.
- Administering first aid at the time of medical emergencies.
- Dealing with emergencies situations.
- Supplying passengers with newspapers, magazines and in-flight entertainment.
- Selling duty-free commercial goods and pursuing sales targets.
- Producing written flight reports after completing a journey.
Customer Service Agent
INDIGO AIRLINES (INTERGLOBE AVIATION)
Jammu
2010.02 - 2013.05
- Taking care of check-in, boarding and load Sheet for A320.
- Trained new staff with INDIGOS ramp safety.
- Developed continuous improvement processes and assisted in its implementation.
- Administered work of employees and rendered optimal customer services.
- Conducted Internal Audit for Load & Trim and Ramp.
- Ensured compliance to company policies and procedures.
- Monitored and responded effectively to airport emergencies.
- Coordinated with Dispatch and OCC for flight papers and dispatch details.
- Take care of Guest Support at the airport and share the report with Airport Manager.
Education
Post-Graduation Diploma - Human Resource
Symbiosis Institute of Business Management
2011.06 - 2013.06
Bachelors of Arts - undefined
University of Jammu
2006.06 - 2009.06
Higher Studies - undefined
Jammu and Kashmir State Board
2007.06 - 2009.06
Secondary Education - undefined
Jammu and Kashmir State Board
1997.06 - 2007.06
Skills
- Team
- Emergency procedures
- Team supervision
- Customer service
- Familiarity with e-learning platforms
- Attention to detail
- First aid administration
- Safety compliance
Certification
- Dangerous Goods Regulations, 2009
- Load and Trim for A320, 2010
- Diploma in Aviation Hospitality and Travel management from frank Finn., 2007
- Basic Computer Certification from UICE Jammu, 2004
- QUALIFIED FOR DGR
- QUALIFIED DCS
- QUALIFIED ADVANCED DCS
- QUALIFIED FOR WORLD TRACER WEB
- QUALIFIED LOAD AND TRIM
- QUALIFIED SME RAMP
Personal Information
- Date of birth: 19/03/1989
- Gender: Female
- Nationality: INDIAN
- Marital status: MARRIED
Hobbies and Interests
- Reading Books
- Watching T.V
- Cooking
- Painting
- Swimming
Timeline
Senior Cabin Crew / Mentor
Wizz Air
2023.05 - 2025.07
Junior Cabin Attendant
Wizz Air
2022.03 - 2023.05
Premium Cabin Crew
Etihad Airways
2013.11 - 2020.12
Cabin Attendant
INDIGO AIRLINES (INTERGLOBE AVIATION)
2013.05 - 2013.11
Post-Graduation Diploma - Human Resource
Symbiosis Institute of Business Management
2011.06 - 2013.06
Customer Service Agent
INDIGO AIRLINES (INTERGLOBE AVIATION)
2010.02 - 2013.05
Higher Studies - undefined
Jammu and Kashmir State Board
2007.06 - 2009.06
Bachelors of Arts - undefined
University of Jammu
2006.06 - 2009.06
Secondary Education - undefined
Jammu and Kashmir State Board
1997.06 - 2007.06