Ríona Fegan
Silicon Oasis, Dubai,United Arab Emirates
Summary
Enthusiastic and friendly individual with more than 5 years experience working as cabin crew. Proven ability to remain calm and professional in high pressure situations. Exceptional organisational and people skills through years of relevant work experience.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Cabin Crew Member
Emirates Airlines
Dubai, UAE
09.2019 - Current
- Economy, premium economy and business class crew.
- Achieved top scores across all exams in most recent recurrent exams.
- Facilitated open on-board communication, delivering regular announcements and updating seniors and the flight deck.
- Responded promptly to passenger queries or complaints displaying excellent problem-solving skills for customer satisfaction improvement.
- Duties included overseeing and signing off on catering checks, managing the in flight retail sales targets and conducting professional meal services in premium cabins.
- Effectively communicated with different colleagues from over 120 countries to facilitate teamwork and provide exceptional customer service to over 500 customers daily.
- Addressed questions and resolved issues and complaints for customers.
Hotel Receptionist & Event coordinator
Donegal Manor Guesthouse
Donegal , Ireland
09.2017 - 09.2019
- Collected and processed guest data in line with data protection regulations.
- Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
- Utilised Microsoft excel and word to prepare reports for food wastage and housekeeping duties.
- Organised and coordinated the set up of cookery classes ensuring a smooth 5* experience for our guests.
- Coordinated housekeeping staff to prepare rooms for guest arrivals.
- Upsold activities from tourism partners to boost revenue.
Sales Cashier
Centra
Donegal, Ireland
01.2014 - 09.2017
- Mentored new team members on customer service and POS operation.
- Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
- Trusted with access to store safe for cash exchanges during out of office hours.
- Prepared and submitted end-of-shift reports using POS Software.
- Set up new promotions and monitored price changes.
Education
Bachelor of Commerce - Human Resource Management
National University of Ireland, Galway
Ireland 09.2016 - 05.2019
Skills
- Customer service
- Company culture and values
- Booking administration
- Decision-making
- Training and development
- Meetings and presentations
Timeline
Cabin Crew Member
Emirates Airlines
09.2019 - Current
Hotel Receptionist & Event coordinator
Donegal Manor Guesthouse
09.2017 - 09.2019
Bachelor of Commerce - Human Resource Management
National University of Ireland, Galway
09.2016 - 05.2019
Sales Cashier
Centra
01.2014 - 09.2017
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