Ronal Joseph
Dubai,United Arab Emirates
Summary
Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems.
Overview
10
10
years of professional experience
Work history
IT & Operations Manager
ESAW Accommodation
Dubai, United Arab Emirates
07.2024 - Current
- Oversee IT operations for 300+ students and managing operations of 90 Apartments, manage inventory, and address maintenance complaints while ensuring timely solutions
- Implementation of Odoo CRM Software & Performed Check-Ins and Checkouts using ERP Software, Supervise Housekeeping, advance booking confirmations, and occupancy updates, coordinating transport and driver
- Lead team training, evaluate performance, and ensure smooth operational work flow within ESAW
- Led and managed administrative staff to maintain smooth daily operations.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
IT Project Coordinator
Gligx Technology
Dubai, United Arab Emirates
06.2022 - 07.2024
- Project Coordinator with proven track record in client coordination, leading diverse software projects (Implemented ZOHO CRM, WordPress, React, Custom Websites)
- Expertise in timeline management, business development, and sales strategies using PM Tools Microsoft Projects, Trello, Asana
- Managed over 50 customer calls per day & Increased sales by 10%
& handled Project and Bearing Timesheet - Assign tasks to team members and help them understand what’s expected from them in terms of project milestones and
deliverables - Conducted regular status meetings to keep all involved parties updated on project progress.
- Managed multiple IT projects concurrently, ensuring timely completion within budget.
- Promoted collaborative work environment within team with open communication channels.
Associate Project Manager
Lionbridge Technology
Mumbai
03.2021 - 05.2022
- Fluent understanding of project management and software development life cycle - (SDLC) - Customer Requirement Analysis
- Client Interaction, Pre-sale, Client Interaction, Pre Sales & Sales support, Scope Management
- Tools used - JIRA, Asana, Bearing Time Tracking, JTS
- Customer Requirement analysis: - Production management: - Sending files to functional teams/translators, tracking files in excel, follow-ups if files are delayed, delivery to PM (on-site manager)
- Managed team of 28 from different countries which contributed to project.
- Performance index and QA of team improved to 10%
- Finance management: - Creating Gemini, updating Gemini, raising PA\PO, review Budgets in Gemini, set projects to complete
- Invoicing, Forecasting, Month end activities Creating Quotations Queries Management
- Handling customer/vendor queries - Other tasks: -Invoices Report, Team Bearing Report
Operations & Business Development
Vaamoz Online Pvt Ltd
Mumbai
08.2019 - 01.2021
- Increased year-on-year sales by 50 % by implementing strategic business growth and retention initiatives
- Completion of successful launch of Vaamoz Business/User App and onboarding vendors using lead generations via Offline and Online methodologies also using Dig Marketing, Google Analytics, Email Marketing
- Generating, researching, planning, and organizing training programs Collaborating with other department leaders to define, prioritize, and develop projects related to content writing and digital marketing
GIS Analyst I&II
HERE Maps
Mumbai, Dubai
07.2015 - 11.2018
- GIS Analyst I & II are upper level geographer (Developmental role) who performs analysis of varied source inputs video files, LIDAR drives, satellite imagery, shape files, etc
- And interprets varied and complex situations
- Management of Projects from Outsourced Data Providers and Internal Source Providers, Quality checks Execution of Project
- Analyze and interpret situations within source inputs and compare them with existing database
- Cultivated strong learning culture within team managed through developing tailored training sessions with strong focus on individual member's strengths for newly launched processes
- Coordinated, managed, reviewed and updated processes carried out by OPC (Offshore Production Centre) team
- Escalating issues to RMC &resolving issues within deadline
Education
PGDM - Business Administration & Operations
Welingkars Institute of Management Studies
05.2018
Bachelors of Science - Information Technology
L.S Raheja College
04.2015
Skills
- Operational strategy
- Vendor relationships management
- Leadership development
- IT infrastructure understanding
- Public relations strategies
- Time efficiency
- Contract negotiation and administration
- Interpersonal savvy
- Customer Service
- Team Leadership
- Building operational procedures
- Knowledge of ERP systems
- Project Management
- Operational support
- Customer relationship building
Interests
Leadership and Management Pre & Post Sales Office Strategic & Innovative Thinking, IT & Operations Manager
I enjoy a wide range of sports and fitness
activities, from yoga and going to the gym to
playing cricket and football with my local team, ACHIEVEMENTS
, Founder Member of Trekking Group - Mountain
Explorers (05/2015 - 06/2018)
Additional Information
- INTERESTS
Timeline
IT & Operations Manager
ESAW Accommodation
07.2024 - Current
IT Project Coordinator
Gligx Technology
06.2022 - 07.2024
Associate Project Manager
Lionbridge Technology
03.2021 - 05.2022
Operations & Business Development
Vaamoz Online Pvt Ltd
08.2019 - 01.2021
GIS Analyst I&II
HERE Maps
07.2015 - 11.2018
PGDM - Business Administration & Operations
Welingkars Institute of Management Studies
Bachelors of Science - Information Technology
L.S Raheja College
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