Ronald Bizimungu
Abu Dhabi
Summary
Enthusiastic Customer Service and Telesales Representative with in-depth knowledge of sales, account management and training. Provide superior customer service and resolve all issues quickly and with positive attitude.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
ACCOUNT MANAGER
Locate Translate (UK Based)
Dubai
2022.04 - 2023.12
- Making 100 calls on a daily to reach out to potential investors to introduce Locate Translate, presenting our products and services
- Reached out to potential clients through linked in and outlook by sending our company presentation and arranged to follow-up calls with the leads that responded to the emails
- Archived a target of 12 inquiries weekly for translations for the legal sector and at least 7 confirmed orders for market research companies (BHBHIA, MRS) not less than $6,500 weekly
- Worked closely with project managers and linguists to ensure all the files are submitted to clients on the agreed date
- Established a firm relationship with our clients who sent referrals from their business partners
- The referral program initiated by me was generating 15 % of the company's quarterly target
TELESALES
MPAC SPORTS BASKETBALL ACADEMY Dubai
2020.01 - 2021.12
- Attracted 123 potential customers by answering product and service questions feeding them with adequate product knowledge about our basketball academies and Sessions
- Opened over 450 customer accounts in our Zoho CRM system from internally generated leads, cold calls, and referrals
- Resolved customer complaints regarding Credited classes and child development and promotion especially when the parents expected the child to be promoted from one level to another but the coach decided otherwise basing the child's skills
- Met my daily targets of 70 calls per day 40 answered and 30 in responsive plus 2 sales daily and pipeline of 3 potential prospects
- Built excellent relationships with all the customers under my account through open and interactive communication
- Bestseller of the Mpac youth league academy summer camp AED 130k exceeding the AED 90k target
- Had an excellent relationship with my team members by supporting them in areas where I was deemed excellent especially on closing tedious clients.
CALL CENTRE AGENT
STANDARD CHARTERED BANK, Dubai
2018.01 - 2019.10
- Contacted potential and existing customers informing them about the bank's new product using scripts
- Resolve 300+ weekly customer inquiries via phone and email, consistently exceeding targets
- Pioneered development of an improved system for following up with unsatisfied customers, reducing customer churn by 6%
- Trained and mentored 4 new employees on conflict resolution, Abel, and Hakim CRM
- Proposed a more efficient call script to reduce average customer handling time, which was well received and implemented by management
- Achieved 97% average customer satisfaction rating to date, surpassing team goal by 12%
- Opened 225 Savings accounts in my First 2 months at the bank and beat the previous record of the time 176
- Consistently exceeded weekly credit card application targets by 10%+ with innovative upselling techniques
- Worked closely with high-profile customers needing special assistance to resolve complaints and develop customized solutions meeting unique requirements.
CLIENT RELATIONSHIP OFFICER
INTERLINK INSURANCE LTD
Uganda
2017.01 - 2018.01
- Client relationship building and management through continuous call engagement and mail correspondences handling all complaints and claim reports
- Received #3 Customer Service Representative in the Western Region award (out of 500+ reps)
- Made 30+ outbound calls per day to follow up with customers who were overdue in their payments
- Spearheaded customer referral program, increasing customer base by 15% in less than 6 months
- Helped develop a new customer service rep training program that cut training time in half from 1 month to 2 weeks
- Negotiating with our insurance partners for better installment payments for our clients following the new IRA (Insurance Regulatory Authority) rules of cash and carry
- Issuing risk notes to different insurance partners to secure better terms for our clients by comparing quotes from different partners
- Collecting cheques from our clients and remitting them to insurance partners, Issuing tax invoices, debit, and credit notes to our clients.
Education
Bachelors of Science in Accounting -
Makerere University
Uganda 2015.07 - 2019.01
Skills
- High level of integrity
- Proficient in Hubspot, Zoho CRM & sales force
- Excellent communication skills
- Negotiation skills
- Outbound and inbound calls
- Positive, confident, and determined approach
- Cold Calling
- Appointment Scheduling
Timeline
ACCOUNT MANAGER
Locate Translate (UK Based)
2022.04 - 2023.12
TELESALES
MPAC SPORTS BASKETBALL ACADEMY Dubai
2020.01 - 2021.12
CALL CENTRE AGENT
STANDARD CHARTERED BANK, Dubai
2018.01 - 2019.10
CLIENT RELATIONSHIP OFFICER
INTERLINK INSURANCE LTD
2017.01 - 2018.01
Bachelors of Science in Accounting -
Makerere University
2015.07 - 2019.01