Summary
Overview
Work History
Education
Skills
Timeline
Generic
RONALD OTIM

RONALD OTIM

Customer Service Representative
Abu Dhabi,Abu Dhabi

Summary

A very ambitious customer service Professional with a very strong background in sales, Marketing and Client needs Assessment

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work History

Filing Clerk

Slash Design Company LLC
Abu Dhabi
01.2021 - 04.2023
  • Optimized information gathering and presentations with implementation of practical filing system.
  • Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
  • Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
  • Oversaw file room operations for 50 employees and streamlined workflows to promote quicker turnaround.
  • Examined, categorized, and sorted incoming documents.
  • Maintained log books and spreadsheets documenting file data and storage receipts.
  • Sorted and classified documents into appropriate filing systems for increased traceability.
  • Assisted with document scanning and imaging projects to support accurate file back-up.
  • Restored old files and archived completed files for future reference.
  • Assisted with data entry and administrative support tasks to help meet team goals.
  • Classified documents according to specified guidelines.
  • Added and updated records with current materials.
  • Managed incoming and outgoing mail for slash and fabrica teams.
  • Compiled, sorted and filed high volume of documents.
  • Created and printed labels for well-organized filing.
  • Tracked file removals and coordinated on-time returns.
  • Operated office equipment to scan and copy documents.
  • Located and retrieved requested documents in accordance with established policies.
  • Managed sensitive or confidential files with attention to data security and storage policies.

Customer service Representative

El barza Trading LLC
Abu Dhabi
01.2018 - 01.2021
  • Facilitate day -to -day Front -office activities thus achieving 95% customer satisfaction
  • Handling inbound and outbound calls with over 100 + Phone calls daily Plus Emails
  • Welcoming clients into office studio and greeting them smile while directing them to appropriate representatives with over 50 + Visitors in per day
  • Possessing excellent product knowledge to enhance customer support
  • Resolving customer complaints brought to attention
  • Provided fast and friendly customer support over phone to 100+ customers daily and covered multiple Best Buy locations
  • Built and maintained rapport with customers to gain trust and become partner in purchasing decisions
  • Marketed special offers and sales to customers through cold calling

Education

Customer Relationship Management -

Africa Ltd And African Queen Ltd
Kampala,Uganda
01.2014 - 10.2014

Sales Excellence Course -

Cornerstone Management AndDevelopment Consults
Kampala,Uganda
01.2014 - 05.2014

Bachelor's Degree - Business Administration

Gulu University
Gulu,Uganda
01.2011 - 07.2010

BBA - Marketing

Gulu University
Kampala,Uganda
07.2007 - 07.2011

Skills

Clear Communication skillsundefined

Timeline

Filing Clerk

Slash Design Company LLC
01.2021 - 04.2023

Customer service Representative

El barza Trading LLC
01.2018 - 01.2021

Customer Relationship Management -

Africa Ltd And African Queen Ltd
01.2014 - 10.2014

Sales Excellence Course -

Cornerstone Management AndDevelopment Consults
01.2014 - 05.2014

Bachelor's Degree - Business Administration

Gulu University
01.2011 - 07.2010

BBA - Marketing

Gulu University
07.2007 - 07.2011

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RONALD OTIMCustomer Service Representative