RONALD OTIM
Customer Service Representative
Abu Dhabi,Abu Dhabi
Summary
A very ambitious customer service Professional with a very strong
background in sales, Marketing and Client needs Assessment
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Filing Clerk
Slash Design Company LLC
Abu Dhabi
01.2021 - 04.2023
- Optimized information gathering and presentations with implementation of practical filing system.
- Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Oversaw file room operations for 50 employees and streamlined workflows to promote quicker turnaround.
- Examined, categorized, and sorted incoming documents.
- Maintained log books and spreadsheets documenting file data and storage receipts.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Restored old files and archived completed files for future reference.
- Assisted with data entry and administrative support tasks to help meet team goals.
- Classified documents according to specified guidelines.
- Added and updated records with current materials.
- Managed incoming and outgoing mail for slash and fabrica teams.
- Compiled, sorted and filed high volume of documents.
- Created and printed labels for well-organized filing.
- Tracked file removals and coordinated on-time returns.
- Operated office equipment to scan and copy documents.
- Located and retrieved requested documents in accordance with established policies.
- Managed sensitive or confidential files with attention to data security and storage policies.
Customer service Representative
El barza Trading LLC
Abu Dhabi
01.2018 - 01.2021
- Facilitate day -to -day Front -office activities thus achieving 95% customer satisfaction
- Handling inbound and outbound calls with over 100 + Phone calls daily Plus Emails
- Welcoming clients into office studio and greeting them smile while directing them to appropriate representatives with over 50 + Visitors in per day
- Possessing excellent product knowledge to enhance customer support
- Resolving customer complaints brought to attention
- Provided fast and friendly customer support over phone to 100+ customers daily and covered multiple Best Buy locations
- Built and maintained rapport with customers to gain trust and become partner in purchasing decisions
- Marketed special offers and sales to customers through cold calling
Education
Customer Relationship Management -
Africa Ltd And African Queen Ltd
Kampala,Uganda 01.2014 - 10.2014
Sales Excellence Course -
Cornerstone Management AndDevelopment Consults
Kampala,Uganda 01.2014 - 05.2014
Bachelor's Degree - Business Administration
Gulu University
Gulu,Uganda 01.2011 - 07.2010
BBA - Marketing
Gulu University
Kampala,Uganda 07.2007 - 07.2011
Skills
Clear Communication skills
Timeline
Filing Clerk
Slash Design Company LLC
01.2021 - 04.2023
Customer service Representative
El barza Trading LLC
01.2018 - 01.2021
Customer Relationship Management -
Africa Ltd And African Queen Ltd
01.2014 - 10.2014
Sales Excellence Course -
Cornerstone Management AndDevelopment Consults
01.2014 - 05.2014
Bachelor's Degree - Business Administration
Gulu University
01.2011 - 07.2010
BBA - Marketing
Gulu University
07.2007 - 07.2011