RONALD OTIM
Customer Service Representative
Abu Dhabi,Abu Dhabi
Summary
A very ambitious customer service Professional with a very strong
background in sales, Marketing and Client needs Assessment
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Filing Clerk
Slash Design Company LLC
Abu Dhabi
01.2021 - 04.2023
- Optimized information gathering and presentations with implementation of practical filing system.
- Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Oversaw file room operations for 50 employees and streamlined workflows to promote quicker turnaround.
- Examined, categorized, and sorted incoming documents.
- Maintained log books and spreadsheets documenting file data and storage receipts.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Restored old files and archived completed files for future reference.
- Assisted with data entry and administrative support tasks to help meet team goals.
- Classified documents according to specified guidelines.
- Added and updated records with current materials.
- Managed incoming and outgoing mail for slash and fabrica teams.
- Compiled, sorted and filed high volume of documents.
- Created and printed labels for well-organized filing.
- Tracked file removals and coordinated on-time returns.
- Operated office equipment to scan and copy documents.
- Located and retrieved requested documents in accordance with established policies.
- Managed sensitive or confidential files with attention to data security and storage policies.
Customer service Representative
El barza Trading LLC
Abu Dhabi
01.2018 - 01.2021
- Facilitate day -to -day Front -office activities thus achieving 95% customer satisfaction
- Handling inbound and outbound calls with over 100 + Phone calls daily Plus Emails
- Welcoming clients into office studio and greeting them smile while directing them to appropriate representatives with over 50 + Visitors in per day
- Possessing excellent product knowledge to enhance customer support
- Resolving customer complaints brought to attention
- Provided fast and friendly customer support over phone to 100+ customers daily and covered multiple Best Buy locations
- Built and maintained rapport with customers to gain trust and become partner in purchasing decisions
- Marketed special offers and sales to customers through cold calling
Education
Customer Relationship Management -
Africa Ltd And African Queen Ltd
Kampala,Uganda 01.2014 - 10.2014
Sales Excellence Course -
Cornerstone Management AndDevelopment Consults
Kampala,Uganda 01.2014 - 05.2014
Bachelor's Degree - Business Administration
Gulu University
Gulu,Uganda 01.2011 - 07.2010
BBA - Marketing
Gulu University
Kampala,Uganda 07.2007 - 07.2011
Skills
Clear Communication skillsEmpathyInterpersonal skillTeam work skillsAdaptability skillsProblem solving skillCustomer service skillComputer skillsLeadership skillsTime Management
Team Work skills
Complaint resolution
Sales expertise
Stocking and replenishing
Timeline
Filing Clerk
Slash Design Company LLC
01.2021 - 04.2023
Customer service Representative
El barza Trading LLC
01.2018 - 01.2021
Customer Relationship Management -
Africa Ltd And African Queen Ltd
01.2014 - 10.2014
Sales Excellence Course -
Cornerstone Management AndDevelopment Consults
01.2014 - 05.2014
Bachelor's Degree - Business Administration
Gulu University
01.2011 - 07.2010
BBA - Marketing
Gulu University
07.2007 - 07.2011