RONALD WAMPAMBA
Sharjah,United Arab Emirates
Summary
A dedicated professional with a strong leadership style and extensive expertise in team leadership and staff management. Demonstrates exceptional communication skills, both written and oral, with a proven ability to deliver customer service excellence through telephone and face-to-face interactions. Skilled in inventory control, cost management, menu planning, and maintaining food quality standards. Adept at scheduling, shift management, and ensuring health and safety compliance. Proficient in cash handling, financial reporting, conflict resolution, problem-solving, and upholding cleanliness standards. Committed to operational efficiency and waste reduction while maintaining the highest standards of hospitality.
Experienced in overseeing restaurant operations with focus on delivering exceptional customer service and optimising staff performance. Skilled in managing daily activities, ensuring compliance with health and safety regulations, and enhancing dining experiences through effective team leadership. Capable of driving operational efficiency and fostering collaborative work environment.
Reliable and motivated individual seeking career in restaurant management. Applies training and problem-solving mindset to all assigned tasks. Eager to help improve and develop customer experiences to increase revenue.
Overview
9
9
years of professional experience
Work history
Restaurant Supervisor
Pizza Hut AMERICANA KUWAIT FOOD CO.
Dubai, UAE
2022.01 - 2026.02
- Maintained impeccable cleanliness standards throughout the restaurant, promoting a welcoming atmosphere for guests.
- Coordinated daily restaurant operations, ensuring high quality service delivery at all times.
- Implemented new procedures for more efficient shift changes, increasing productivity.
- Promoted positive dining experience with exceptional customer service skills.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Managed inventory to avoid shortages and reduce waste.
Storekeeper
Pizza Hut AMERICANA KUWAIT FOOD CO.
Dubai, UAE
2020.04 - 2021.05
- Boosted morale among team members through open communication and constructive feedback.
- Streamlined incoming deliveries by implementing an efficient sorting system.
- Ensured timely restocking of goods by conducting regular inventory checks.
- Implemented loss prevention measures resulting in reduced shrinkage losses.
- Sustained clean and orderly storage areas, promoting a safe working environment.
- Maintained up-to-date knowledge on store policies for informed customer support.
Commis Chef (Pizza Chef)
Pizza hut AMERICANA FOOD CO.
Dubai, UAE
2019.04 - 2020.03
- Improved kitchen efficiency by maintaining a clean and organised work area.
- Enhanced customer satisfaction with timely meal preparation.
- Prepared ingredients for head chef to ensure efficient service.
- Ensured proper portion control reducing unnecessary wastage.
- Participated in daily inventory checks to avoid ingredient shortages.
- Managed waste efficiently to minimise restaurant costs.
- Assisted in menu planning for seasonal dishes.
Manager
Club Afreka Hotel Kampala Uganda
Kampala
2017.01 - 2018.01
- Recruiting, training and supervising staff.
- Managing budgets.
- Maintaining statistical and financial records.
- Planning maintenance work, events and room bookings.
- Handling customer complaints.
- Promotion and marketing the business.
Education
Diploma - catering and Hotel management
Certificate - Food safety
Skills
- Having a friendly and professional manner Excellent communication skills both written and oral Ability to work for long hours Providing a customer focused telephone and face to face service Ability to understand and perform tasks at a reasonable pace profound ability to ensure that the highest standards of hospitality as established
- Team Leadership and Staff Management
- Inventory Control and Cost Management
- Customer Service Excellence
- Menu Planning and Food Quality Standards
- Scheduling and Shift Management
- Health and Safety Compliance
- Cash Handling and Financial Reporting
- Conflict Resolution and Problem-Solving
- Cleanliness standards
- Time management
- Operational efficiency
- Waste reduction
- Strong leadership style
Timeline
Restaurant Supervisor
Pizza Hut AMERICANA KUWAIT FOOD CO.
2022.01 - 2026.02
Storekeeper
Pizza Hut AMERICANA KUWAIT FOOD CO.
2020.04 - 2021.05
Commis Chef (Pizza Chef)
Pizza hut AMERICANA FOOD CO.
2019.04 - 2020.03
Manager
Club Afreka Hotel Kampala Uganda
2017.01 - 2018.01