Rona Mae Ochoa
Administrative
Summary
Accomplished Administrative Officer with a proven track record at Paramount For Education Support Services, enhancing office productivity and streamlining processes. Expert in database management and workflow planning, I significantly improved communication and operational efficiency. Skilled in relationship building, my approach resulted in a positive, results-driven work environment.
Overview
12
12
years of professional experience
Work History
Administrative Officer/ Secretary
Paramount For Education Support Services
07.2022 - Current
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Created, prepared, and delivered reports to various departments.
- Updated reports, managed accounts, and generated reports for company database.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Contributed to successful projects by providing essential administrative support and resource management.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Administrative / Supervisor
Royal Top Cleaning/ Technical Services
10.2019 - 07.2022
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Managed inventory control by ordering supplies in a timely manner while identifying areas for cost reduction.
- Streamlined administrative processes by implementing new organizational systems, increasing efficiency and productivity.
- Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
- Served as the main point of contact for external partners, establishing strong relationships built on professionalism and reliability.
- Trained new employees on company policies, procedures, software applications.
- Evaluated employee performance through regular feedback sessions while setting clear expectations for professional growth.
- Maintained a clean, organized workspace to promote a professional environment conducive to productivity.
- Collaborated closely with other department managers to identify areas where administrative support could be improved or streamlined.
- Resolved conflicts between team members by addressing concerns and facilitating open communication channels.
- Developed policies and procedures for office operations, resulting in consistent practices across all teams.
Executive Administrative Assistant
Ramee Group of Hotels
10.2014 - 10.2016
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and updated schedules for executives.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Streamlined office operations by implementing efficient filing systems and managing executive calendars.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
- Organized travel arrangements, ensuring smooth transitions for executives during business trips.
- Scheduled appointments and handled calenders for senior leadership.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Conceirge
Palmon Group
11.2012 - 10.2014
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Education
Bachelor Of Science And Business Administration - Major in Management
Mindanao State University
General Santos City05.2023
Skills
Account Reconciliation
Timeline
Administrative Officer/ Secretary
Paramount For Education Support Services
07.2022 - Current
Administrative / Supervisor
Royal Top Cleaning/ Technical Services
10.2019 - 07.2022
Executive Administrative Assistant
Ramee Group of Hotels
10.2014 - 10.2016
Conceirge
Palmon Group
11.2012 - 10.2014
Bachelor Of Science And Business Administration - Major in Management
Mindanao State University
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