Rona Mae Ochoa
Administrative
Summary
Accomplished Administrative Officer with a proven track record at Paramount For Education Support Services, enhancing office productivity and streamlining processes. Expert in database management and workflow planning, I significantly improved communication and operational efficiency. Skilled in relationship building, my approach resulted in a positive, results-driven work environment.
Overview
12
12
years of professional experience
Work History
Administrative Officer/ Secretary
Paramount For Education Support Services
07.2022 - Current
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Created, prepared, and delivered reports to various departments.
- Updated reports, managed accounts, and generated reports for company database.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Contributed to successful projects by providing essential administrative support and resource management.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Administrative / Supervisor
Royal Top Cleaning/ Technical Services
10.2019 - 07.2022
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Managed inventory control by ordering supplies in a timely manner while identifying areas for cost reduction.
- Streamlined administrative processes by implementing new organizational systems, increasing efficiency and productivity.
- Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
- Served as the main point of contact for external partners, establishing strong relationships built on professionalism and reliability.
- Trained new employees on company policies, procedures, software applications.
- Evaluated employee performance through regular feedback sessions while setting clear expectations for professional growth.
- Maintained a clean, organized workspace to promote a professional environment conducive to productivity.
- Collaborated closely with other department managers to identify areas where administrative support could be improved or streamlined.
- Resolved conflicts between team members by addressing concerns and facilitating open communication channels.
- Developed policies and procedures for office operations, resulting in consistent practices across all teams.
Executive Administrative Assistant
Ramee Group of Hotels
10.2014 - 10.2016
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and updated schedules for executives.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Streamlined office operations by implementing efficient filing systems and managing executive calendars.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
- Organized travel arrangements, ensuring smooth transitions for executives during business trips.
- Scheduled appointments and handled calenders for senior leadership.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Conceirge
Palmon Group
11.2012 - 10.2014
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Education
Bachelor Of Science And Business Administration - Major in Management
Mindanao State University
General Santos City05.2023
Skills
Account Reconciliation
Contract negotiations
Workflow planning
Documentation and control
Credit and collections
Policy and procedure modification
Database administration
Payroll and budgeting
Relationship building
Customer and client relations
Program files maintenance
Expense reporting
Multi-line phone proficiency
Database Management
Filing and data archiving
Timeline
Administrative Officer/ Secretary
Paramount For Education Support Services
07.2022 - Current
Administrative / Supervisor
Royal Top Cleaning/ Technical Services
10.2019 - 07.2022
Executive Administrative Assistant
Ramee Group of Hotels
10.2014 - 10.2016
Conceirge
Palmon Group
11.2012 - 10.2014
Bachelor Of Science And Business Administration - Major in Management
Mindanao State University