Ronda Simmons
Clearwater,FL
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. A strong leader and problem solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Independent Life Insurance Agent
Symmetry Financial Group
Clearwater, FL
09.2023 - Current
- Maintain high standards of customer service by building relationships with clients.
- Analyze customers' financial situations to recommend appropriate life insurance policies.
- Cultivate customer relationships to provide customized life insurance solutions tailored to individual needs.
- Attend continuing education courses and workshops to gain additional insurance industry knowledge.
- Provide coverage option information to assist clients in protecting assets.
- Negotiate with customers and insurance companies to secure favorable policy terms.
- Create customer databases to track and manage interactions and sales.
Certified Loan Signing Agent
Ronda The Notary
Tampa Bay Area
01.2020 - Current
- Assist customers with completing loan applications and other paperwork.
- Follow proper protocol when notarizing documents and verifying signatures and dates for compliance.
- Administer an oath to document signers to obtain affirmation of truth.
- Check documents and identifying credentials for all parties.
- Examine documents for accuracy, completion, and compliance before notarizing.
- Set up and managed appointments for client notary services.
- Maintain accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Draft and execute notarial affidavits in accordance with applicable laws.
- Update journal with names and dates for permanent records.
- Look for signs of fraud or coercion and refused notarization.
- Provide guidance to customers to facilitate the completion of notarial documents.
- Utilize specialized software to accurately track notary services performed.
- Provide technical support for clients unfamiliar with cloud-based video conferencing platforms.
Community Assistant Manager
Lamont Condominium Management, LLC
Treasure Island, FL
06.2018 - 06.2019
- Monitored program performance and outcomes for successful delivery of services.
- Participated in community events to promote services and engage with the public.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Worked with board members to maintain and enforce community rules and regulations.
- Worked with vendors to facilitate building maintenance and repairs.
Field Manager
Shiftgig
Tampa, FL
03.2016 - 08.2017
- Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
- Coordinated and assigned field personnel to cover operations throughout the assigned job.
- Facilitated field operations through the supervision and direction of field personnel.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Server/ Bartender
Various Restaurants
Tampa, FL & NJ
06.2002 - 03.2016
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Associate of Arts - Culinary Arts And Restaurant Management
The New York Restaurant School
New York, NY06.2003
High School Diploma -
Montclair High School
Montclair, NJ06.2000
Skills
- Client Service
- PC Proficiency
- Detailed Meeting Minutes
- Back Office Operations
- CRM Software
- Excel Spreadsheets
- Customer Service
- Document Retrieval
- Data Entry Documentation
- New Agent Training
- Asset Protection
- Building Relationships
- Promotions and Marketing Strategies
- Email Marketing
- Prospecting Clients
- Final Expense Insurance
- Appointment Scheduling
- Client Relationship Management
- Customer Relationship Management
- Resident Complaint Resolution
- Community Restrictions Enforcement
- Board of Directors Support
- Critical Thinking
- Complex Problem-Solving
- Equipment Replacement
- Clerical Support
- Mail Handling
- Liquor Law Compliance
- Time Management Skills
- Cash Register Systems
- Sales Expertise
- Guest Inquiries
- Verbal and Written Communication
- Money Handling
- Issue Resolution
- Order Taking
- Stocking and Replenishing
Certification
- Certified Loan Signing Agent
- Notary Public Commission
- Licensed Life and Health Insurance Agent
- Licensed Community Association Manager
Timeline
Independent Life Insurance Agent
Symmetry Financial Group
09.2023 - Current
Certified Loan Signing Agent
Ronda The Notary
01.2020 - Current
Community Assistant Manager
Lamont Condominium Management, LLC
06.2018 - 06.2019
Field Manager
Shiftgig
03.2016 - 08.2017
Server/ Bartender
Various Restaurants
06.2002 - 03.2016
Associate of Arts - Culinary Arts And Restaurant Management
The New York Restaurant School
High School Diploma -
Montclair High School