Roniya Saji
Junior Merchandisor
Work Preference
Summary
E-commerce specialist with expertise in Shopify and Zoho, skilled in merchandising, cataloguing, and customer relationship management. Proficient in product description writing and order fulfilment processes, with strong communication and problem-solving abilities. Experienced in data analysis and reporting tools across various e-commerce platforms, aiming to leverage skills to enhance online retail operations.
Overview
6
6
years of professional experience
Work History
Junior Merchandiser
Liwa Trading Enterprises LLC
Dubai, UAE
03.2025 - Current
- Supported end-to-end merchandising activities across Amazon, Namshi, 6th Street, Centrepoint, and Shopify.
- Assisted in product cataloguing, SKU matching, and crafting product descriptions for all platforms.
- Coordinated with internal teams to ensure accurate pricing, promotions, and stock visibility.
- Monitored inventory levels and coordinated replenishment with warehouse teams.
- Tracked order flow and identified discrepancies to facilitate timely fulfilment.
- Managed returns and non-sellable stock according to brand and platform policies.
- Compiled daily and weekly reports on sales performance, inventory status, and order progress.
- Liaised with logistics, customer service, and brand teams to uphold smooth operations and KPI compliance.
Shift In-Charge
Noon
UAE
07.2024 - 02.2025
- Managed inbound and outbound warehouse operations for order fulfilment and returns.
- Ensured inventory accuracy and compliance with operational standards through rigorous quality control.
- Supervised team performance to enhance attendance and productivity.
- Coordinated daily activities to ensure smooth warehouse workflows.
Customer Service Manager
Bullet Logistics India Pvt Ltd
Bangalore
10.2021 - 06.2023
- Led customer service operations and managed a customer care team.
- Handled escalations, performance reviews, and process improvements.
- Coordinated with Flipkart and Amazon using the Amazon Relay portal.
- Analyzed service metrics to improve efficiency and customer satisfaction.
Regional Marketing Coordinator
Xiaomi Technology India Pvt Ltd
Bangalore, India
09.2019 - 10.2021
- Supported regional marketing campaigns and product launches to drive sales growth.
- Conducted market research and analysed competitors to identify market trends.
- Coordinated vendor negotiations, optimising costs and enhancing supply chain efficiency.
- Prepared performance reports for senior management, detailing key insights and recommendations.
Education
Master of Business Administration (MBA) - Finance & Logistics
AJ Institute of Management
01.2019
Bachelor of Business Administration (BBA) - Accounting & Finance
Kannur University
01.2017
Skills
- Shopify and Zoho expertise
- Merchandising and cataloging
- Customer relationship management
- Product description writing
- Order fulfillment processes
- Communication and problem-solving
- Data analysis and reporting tools
- E-Commerce platforms
- SAP software experience
Languages
English
Fluent
Malayalam
Native
Hindi
Upper intermediate
Tamil
Advanced
References
Available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
SAP
ZOHO CRM
Shopify
Timeline
Junior Merchandiser
Liwa Trading Enterprises LLC
03.2025 - Current
Shift In-Charge
Noon
07.2024 - 02.2025
Customer Service Manager
Bullet Logistics India Pvt Ltd
10.2021 - 06.2023
Regional Marketing Coordinator
Xiaomi Technology India Pvt Ltd
09.2019 - 10.2021
Master of Business Administration (MBA) - Finance & Logistics
AJ Institute of Management
Bachelor of Business Administration (BBA) - Accounting & Finance
Kannur University