RONNEIL DE LA CRUZ
ABU DHABI
Summary
Proven track record in enhancing customer satisfaction and sales performance at ENOC Retail LLC, demonstrating exceptional problem resolution and team collaboration skills. Excelled in POS system operation and customer support, achieving high customer satisfaction levels. Skilled in leveraging product knowledge and assertiveness to exceed sales goals and effectively handle customer complaints. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
15
15
years of professional experience
Work History
Customer Service Associate
ENOC Retail LLC
Abu Dhabi
09.2018 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Customer Service Associate Cashier
Resal Food Corporation
Riyadh, Saudi Arabia
12.2013 - 10.2017
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Efficiently managed register functions such as opening/closing procedures, drawer audits, and cash handling best practices.
Customer Service Associate
Alberto Shoes Corp.
Manila, Philippines
06.2010 - 09.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sales Promoter
LG Electronics Philippines
Manila,Philippines
09.2009 - 05.2010
- Provided coupons, product samples and informational brochures to customers.
- Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
- Created and perfected various pitch promotions to attract customers toward products.
- Requested contact information from potential customers to provide additional information.
- Identified product features to promote in ad campaign.
- Worked within retail environments to boost product awareness, meeting, and exceeding established sales goals.
Education
No Degree - Electronics And Communications Technology
Bulacan State University
Bulacan,Philippines06.2008
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Customer Complaint Resolution
- Product Knowledge
- Complaint Handling
- Stock replenishment
- Assertiveness
- POS System Operation
Timeline
Customer Service Associate
ENOC Retail LLC
09.2018 - Current
Customer Service Associate Cashier
Resal Food Corporation
12.2013 - 10.2017
Customer Service Associate
Alberto Shoes Corp.
06.2010 - 09.2013
Sales Promoter
LG Electronics Philippines
09.2009 - 05.2010
No Degree - Electronics And Communications Technology
Bulacan State University