Customer Success and Renewal Manager for more than 11 years with an overall experience of 14 years in B2B SAAS Environment. My motto as a CSM has been to help customers achieve their goals with a detailed understanding of the company's service, using dynamic approach to satisfy the needs of the customers and maximize their benefits and achieve the desired outcome for their clients. Knowing the pain areas of the customer and addressing it with different solutions and to help them make use of my product to its maximum limit. I am a Customer Manager with a success of 14-year & a track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. I have Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.
Company Overview:
Abu Dhabi Talking (Digital Natives) has been the pulse of Abu Dhabi since 2018, displaying the best in events, entertainment, food, and things to do in our capital city. We have a proven track record of working with top brands in Abu Dhabi and across the UAE, enhancing their reach through our multifaceted platforms.
Company Overview:
Qubole, an Idera Inc. company, provides a simple and secure data lake platform for machine learning, streaming, and ad-hoc analytics.
Company Overview:
Pulse Secure provides easy, comprehensive software-driven Secure Access solutions that provide visibility and seamless, protected connectivity between users, devices, things, and services. Our suites uniquely integrate cloud, mobile, application, and network access to enable hybrid IT in a Zero Trust world.
Company Overview :
Sophos Technologies is a global IT network services company headquartered in UK. They began producing antivirus and encryption products nearly 30 years ago. Today Sophos products help secure the networks used by 100 million people in 150 countries and 100,000 businesses.
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Company Overview :
Thomson Reuters Corporation is a multinational mass media and information firm. Thomson Reuters was created by the Thomson Corporation's purchase of British-based Reuters Group on 17 April 2008, and is majority owned by The Woodbridge Company, a holding company for the Thomson family.
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Company Overview:
Wipro Limited is a global information technology (IT) services company headquartered in Bangalore, India. According to the 2010 revenue, Wipro is one of the largest IT services company in India and employs more than 119,491 people worldwide as of September 2010.
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Driving License: Valid UAE Driving License
Visa : Dependent Golden Visa
CCNA - Cisco Certified Network Associate
CCNA - Cisco Certified Network Associate