Ronny Ochieng
Front Desk Receptionist
Dubai
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist, SEDDIQI Properties
Emrill Services LLC
Dubai
10.2019 - Current
- Resolved customer problems and complaints.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Confirmed appointments, communicated with clients, and updated client records.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Responding to outlook emails from client and vendors.
Bellman | 5 Star Grandeur Residences Palm Jumeirah
Emrill Services LLC
Duabi
03.2015 - 09.2019
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Escorted guests to and from rooms and assisted with baggage.
- Maintained knowledge of destination and answered customer questions within scope of understanding.
- Assisted with loading and unloading of luggage from motor coaches and other vehicles.
- Stored luggage for guests, retrieving baggage and items when notified.
- Opened doors and transported luggage for customers with care and efficiency.
- Explained important features of guest rooms to travelers.
- Strengthened communication skills through regular interactions with others.
- Resolved problems, improved operations and provided exceptional service.
Education
No Degree - Purchasing, Procurement, And Contracts Management
Strathmore University
Kenya 04.2001 -
High School Diploma -
Milo Friends Boys High School
Bungoma County, Kenya 11.2012 - 01.2013
Skills
Word processing
Office supplies inventory management
Office administration
Telephone etiquette
File management
Problem-solving
Timeline
Front Desk Receptionist, SEDDIQI Properties
Emrill Services LLC
10.2019 - Current
Bellman | 5 Star Grandeur Residences Palm Jumeirah
Emrill Services LLC
03.2015 - 09.2019
High School Diploma -
Milo Friends Boys High School
11.2012 - 01.2013
No Degree - Purchasing, Procurement, And Contracts Management
Strathmore University
04.2001 -