Rony John Cherian

Technical Engineer

Johnson Lifts Pvt Ltd

05.2015 - 08.2022

Performed complex calculations to analyze and optimize engineering processes.
Provided technical support in both on-site and telephone consultations.
Implemented automated systems to improve accuracy and efficiency of engineering processes.
Collaborated with other departments to facilitate successful project completion.
Analyzed and interpreted data to identify trends and recommend improvements.
Identified and corrected system faults to minimize operational system downtime.
Designed system enhancements for assets within industry operations.
Trained and mentored junior engineers, providing guidance and direction.
Conducted technical evaluations of engineering designs and test results.
Assisted in developing cost-effective solutions to engineering problems.
Offered troubleshooting via voice and text chat, maintaining resolution rates of 80%.
Maintained service schedule for software and hardware.
Documented and developed engineering procedures and processes.
Led engineering teams to successfully complete projects on time and within budget.
Designed and implemented quality control processes to facilitate customer satisfaction.
Implemented new strategies to reduce costs and improve efficiency of engineering team.
Provided secondary training to personnel struggling with technological tools and systems.
Oversaw quality assurance management and offered suggested recommendations.
Wrote work orders, accounting for standard budgeting guidelines and operational parameters.
Created detailed reports on engineering activities and findings.
Conducted research to identify and evaluate new technologies and concepts.
Performed scheduled service work, installations, testing and repairs.
Developed comprehensive engineering documents for all projects.
Produced reports on success rates and remedial requirements.
Monitored and evaluated engineering performance to recommend improvements.
Monitored ongoing technical compliance with applicable laws and regulations.
Diagnosed malfunctions in EM2510NT(CAM/CAD), directing support tickets to appropriate personnel for remediation.
Executed troubleshooting and server support in both in-person and remote situations.
Developed and maintained relationships with suppliers to facilitate quality and timely delivery of materials.
Developed high-quality engineering designs and plans to meet industry standards.