Rooja Balakrishnan
Business Operation & Employee Relations
Dubai,UAE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Service Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
3
3
Language
Work History
Heading Business Operations & Employee Relations
JMBR Group FZ LLC - Banking Division
Dubai, Emirate
08.2015 - Current
- Onwards JMBR Courier Services division was established alongside JMBR GROUP after realizing potential business demand to handle secure banking document deliverables. It began as venture into little- known waters and eventually the establishment grew capable of handling deliverables from Bank and Commercial clients not just in the United Arab Emirates but, across the globe.
- RESPONSIBILITIES.
- Monitoring end to end operational activities for entire Banks.
- Building and maintaining client relations.
- Responsible in achieving high delivery percentage for all the banks.
- From Project initiation to Project success – handling end to end requirements and ensure we are keeping all clients happy and satisfied with the service.
- Flexible in providing extra mile service to all customers and that resulted in retaining ourselves in the market and grew our Bank contract from 4 to 15 in last 5years.
- Brainstorming ideas which can help the company to grow and maintain the productivity.
- Oversee, assisted in the organization of staff welfare committee and its projects such as employee activities and programs.
- Provided regular update of manpower budget and vacancy report; prepared the manpower requisition forms for job vacancies including the salary range, other conditions of employment and corresponding job description and specification.
- Conducting final interviews and completing hiring process.
- Monitored the conduct of annual performance appraisal, evaluation of probation period, performance, and salary review for employees due for increment, promotion and those recently transferred to other departments.
- Oversee, participated in the resolution of employee disciplinary issues and grievances, and provided recommendation for appropriate action.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked with Banks to understand needs and provide excellent service.
- Oversaw daily operations to ensure high levels of productivity.
- Conducted research, gathered information from multiple sources and presented results.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Monitored company inventory to keep stock levels and databases updated.
- Drove operational improvements which resulted in savings and improved profit margins.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Developed and maintained courteous and effective working relationships.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Participated in team-building activities to enhance working relationships.
- Managed team of 192 employees, overseeing hiring, training, and professional growth of employees.
- Increased customer satisfaction by resolving service related issues.
Regional HR
Muthoot Fincorp Limited
Ernakulam , Kerala
03.2012 - 11.2014
- The flagship Company of the Muthoot Pappachan Group (MPG), is one of the largest NBFC with more than 3000 branches in India.
- It deals with all the financial products & provides end to end financial services to customers.
- RESPONSIBILITIES.
- Handling 197 Branches (4 districts in Kerala) and dealing end to end HR operations &recruitment for these branches.
- Recruiting Junior to senior level profiles.
- Ensuring policy & process followed in all Branches.
- Development & Service Delivery of HR Shared Services Centre using HRMS.
- Monitoring salary structures and employee benefits programs includes review and analysis market benchmarking.
- Analyzing data for attrition and retention management thereby providing inputs.
- Supporting the Resource Management Group in optimum utilization and allocation of Human Capital.
- Ensure successful resolution of employee concerns and grievances.
- Build, motivate and manage the performance management system, including conducting formal appraisal meetings and one to ones.
- Responsible for ensuring smooth on boarding process, transition and internal movements for all new joiners’ across all grades.
- Completing all the joining formalities.
- Responsible for complete exit process, full and Final calculations and review of all documents.
- Ensure the closure of full and Final Settlement with in defined TAT.
- Responsible for ESI,PF,Medi claim, Leave issues, Pay roll process of these branches.
- Need to produce mail shots and marketing literature to develop business areas.
- Responsible for conducting Campus recruitment drives.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Motivated employees through special events, incentive programs and constructive feedback.
Recruitment Manager
Dreamz Consultants
Ernakulam, Kerala
07.2009 - 03.2012
- Handled a team of 4 HR executives trained & motivated them to achieve their business target.
- Conducting the Preliminary telephonic interview to understand the candidate’s interest towards job.
- Identification of skills set required by the Job description.
- Responsible for delivering the candidates at the right time.
- Sending the prospective candidates for interview on time.
- Strong offer follow up with potential joiners to ensure 100% offer to join ratio.
- Responsible for good number of closures for each month.
- Doing proper follow-up with the client regarding new requirements, feedback.
- Making reconfirmation calls, clarifying doubts of candidate.
- Following up with the candidates until selection and joining.
- Scheduling Telephonic interviews according to the candidate & client's requirement Getting the resumes
- Shortlisted & lining up the desired candidates for the interview.
- Responsible for getting new empanelment’s for the Company.
- Set and conveyed recruitment goals to downstream staff.
- Built and strengthened successful relationships with external recruiters and agencies.
Education
Bachelor of Arts - Commerce
SRBS College
Kerala- India 06.2006 - 03.2009
MBA - Human Resources Management
Symbiosis College
Maharashtra - India 06.2010 - 03.2012
Skills
Business operations understanding
undefinedTimeline
Heading Business Operations & Employee Relations
JMBR Group FZ LLC - Banking Division
08.2015 - Current
Regional HR
Muthoot Fincorp Limited
03.2012 - 11.2014
MBA - Human Resources Management
Symbiosis College
06.2010 - 03.2012
Recruitment Manager
Dreamz Consultants
07.2009 - 03.2012
Bachelor of Arts - Commerce
SRBS College
06.2006 - 03.2009
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