ROSA COR ESPADA

Conducted regular inspections for adherence to food hygiene norms and standards.

• Cultivated positive work environment by fostering team spirit amongst staff.
• Trained new team members, enhanced service quality.
• Conducted regular meetings with staff; communicated updates and received feedback.
• Monitored stock levels regularly; minimised waste and over-ordering incidents.
• Enhanced customer satisfaction by addressing and resolving complaints promptly.
• Handled non-conformance issues proactively, reducing production delays significantly.
• Increased table turnover rate with efficient floor management.
• Managed daily operations for smooth restaurant functioning.
• Maintained high standards of cleanliness within restaurant premises, upheld reputation of establishment.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Cleaned work areas and equipment to maintain faultless hygiene standards.
• Analysed root causes of defects; implemented corrective actions avoiding recurrence of errors.

• Always ensures product availability within quality standard and no hold items except for stock out or MAO.
• Inventory management including ordering of raw materials for day-to-day use.
• Monitoring of food cost and paper cost, taking corrective action when not meeting monthly target.
• On top in ensuring completion of daily food safety checklist (traceability checklist, shelf-life and station holding time monitoring).
• Collaborated closely with Restaurant Manager on promotional activities to boost patronage.
• Communicated effectively with kitchen staff to ensure timely meal preparation.
• Ensured compliance with health and safety standards at all times.
• Resolved any issues between kitchen and floor staff swiftly, resulting in harmony within team.
• Performed regular checks on food storage areas thus guaranteeing freshness and quality of ingredients used.
• Addressed customer queries promptly, ensuring their satisfaction was met at all times.

• Resolved customer complaints promptly to maintain high service standards.
• Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
• Assisted employees in resolving workplace conflicts, improved overall team harmony.
• Optimised shift schedules to improve operational efficiency.
• Conducted regular staff meetings, kept everyone updated about company policies or changes therein..
• Delivered excellent customer service by overseeing staff training programmes.
• Trained staff on product knowledge, resulted in better customer interactions..
• Motivated employees towards achieving sales targets, increased overall store revenue..
• Coordinated with sales department for enhanced lead generation.
• Delegated tasks effectively, ensuring productivity within the team.
• Led team to drive customer engagement and loyalty.
• Oversaw event management duties, delivering memorable experiences for attendees.

• Greet the customer as they entered.
• Give customer drink menus and answer their question regarding on the ingredients.
• Take order while paying attention to details (e.g preference of blend, dairy & sugar ratio.)
• Preparing the beverage in line with brand standards.
• Serve beverage and prepared food.
• Received and process payment (cash or credit card).
• Keep the bar area clean.
• Check if the coffee machine operates properly and report any maintenance need.
• Communicate customer feedback to managers and recommend new item.
• Comply with health regulatory requirements.

• Ensure all PCO reports must filled and with corrective action plans.
• Ensure goods housekeeping practice are in place.
• Ensure that all cleaning chemicals are available & properly stored.
• Ensure Master Cleaning Schedule is consistently done & monitored.
• Tools & Utensils being used and properly sanitized.
• Ensure that all surfaces are cleaned in regular basis.
• Ensures that all equipment's are enrolled in monthly Preventive Maintenance.
• Responsible for ensuring all equipment are calibrated and functional.
• Ensures that Equipment History monitoring is always updated & available.
• Filing of Preventive Maintenance service report for store copy.

• Undergo Basic Operations Training Program for 6 months.