Rosa Duhaylungsod
Al Satwa
Summary
Personable Assistant Branch Manager skilled at providing empowering team leadership while ensuring efficient and productive branch operations. Accustomed to offering actionable solutions for process optimization resulting in reduced corporate costs.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
KAYKROO FOOD TECH L.L.C
01.2021 - Current
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Responsible for enforcing and maintaining food safety standards while ensuring a safe work environment.
- Oversaw all transactions, including settings and managing f & b budget and attending to expenses related to labor and controllable cost.
- Oversaw entire operations of food & beverage department both in kitchens,serving & in dining areas.
- Ensure that all areas were kept clean and in proper condition to provide a safe working environment for employees and costumer alike.
FOH Supervisor
MANOUSHESTREEET & CO L.L.C /KAYKROO FOOD TECH L.L.C
06.2018 - 01.2021
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Performed cash handling activities and secured nightly bank deposits.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintain knowledge and ensure compliance with department policies and standard service procedures.
- Ensure that team provide fast,friendly and accurate service.
- Delegates task to the team and provide follow - up.
FOH TEAM LEADER
MANOUSHESTREET & CO L.L.C
08.2015 - 12.2018
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Personally model
- Uphold ''Core Value of the Business"Positive attitudes
- Hold team members accountable to daily expectations
- Effective train & develop team members in FOH.
- Ensure the best positive guest experience at all times.
- Maintain appropriate speed with service at all times.
SHIFT IN CHARGE
KENTUCKY FRIED CHICKEN(KFC)
05.2010 - 06.2015
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Monitor employees work habit and make sure task are completed in a timely fashion.
- Conduct performance reviews.
- Motivate employees
- Response quickly and practically to emergencies crises,or unexpected problems during the shift.
Education
Computer & Office Management - Computer And Office Management
College of Communication & Information Technology
Calamba Misamis Occidental Philippines03.2008
High School Diploma -
Mount Carmel High School
Baliangao Misamis Occidental Philippines03.2007
Elementary Education(6 Years)
Punta Miray Elementary School
Punta Miray Baliangao Misamis Occidental Php.03.2000
Skills
* Costumer Service
*Scheduling Time
*Time management
*Problem Solving
*Staff Training
*Multitasking
Accomplishments
*BEST IN DINING COSTUMER SERVICE
KFC PHILIPPINES 2011
* BEST IN CASHIER
KFC PHILIPPINES 2012
*BEST IN CASHIER
KFC PHILIPPINES 2013
*BEST IN MYSTERY SHOPPERS (100 %)
Certification
* CERTIFIED PIC WITH MERIT(Oct.2022-Oct.2027)
TSI QUALITY SERVICE DUBAI UAE
*FIRE SAFETY FUNDAMENTAL (2016)
DUBAI SCOUT MISSION FACILITY DUBAI UAE
* BASIC FOOD HYGIENE CERTIFIED(2016)
MRS INTERNATIONAL FOOD CONSULTANT DUBAI
* CENTRALIZED CASHIER TRAINING (CCT)
RAMCAR TRAINING CENTER (PHILIPPINES)
* IT AMBASSADOR
RAMCAR TRAINING CENTER(PHILIPPINES)
*TEAM LEADER DEVELOPING CHAMPIONS(TLDC)
RAMCAR TRAINING CENTER(KFC HEAD OFFICE)
Timeline
Assistant Branch Manager
KAYKROO FOOD TECH L.L.C
01.2021 - Current
FOH Supervisor
MANOUSHESTREEET & CO L.L.C /KAYKROO FOOD TECH L.L.C
06.2018 - 01.2021
FOH TEAM LEADER
MANOUSHESTREET & CO L.L.C
08.2015 - 12.2018
SHIFT IN CHARGE
KENTUCKY FRIED CHICKEN(KFC)
05.2010 - 06.2015
Computer & Office Management - Computer And Office Management
College of Communication & Information Technology
High School Diploma -
Mount Carmel High School
Elementary Education(6 Years)
Punta Miray Elementary School
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