ROSALINDA RAGILES VECIDA
Abu Dhabi,UAE
Summary
Accomplished professional with expertise in operations and team management, specialising in hotel and institutional catering. Demonstrates proficiency in client service and issue resolution, ensuring exceptional customer satisfaction. Adept at maintaining food safety and HACCP compliance, while effectively managing event catering operations.
Utilises ERP software for efficient inventory control, showcasing strong communication skills and the ability to multitask under pressure. Career goals include advancing within the hospitality industry to drive innovative solutions and enhance service delivery.
Overview
27
27
years of professional experience
1
1
Certification
Work history
Assistant Operations Manager
Intercat – Cateriya L.L.C.
Dubai
10.2018 - 09.2025
- Manage daily catering operations for hotels & corporate clients
- Key clients: Hilton Hotels, SLS Hotel, Rose Rayhaan by Rotana, Towers Rotana, Dubai Golf, Miral - Parks Abu Dhabi
- Supervised shift schedules ensuring 24 and 7 coverage without excess overtime costs.
- Spearheaded recruitment efforts, building a strong operations team.
- Coordinated operational processes to enhance efficiency and maintain high standards of service.
- Implemented scheduling systems to optimise staff allocation and improve workflow management.
- Monitored compliance with health and safety regulations to maintain a secure working environment.
- Evaluated team performance and provided constructive feedback to promote professional development.
- Enhanced customer satisfaction by resolving operational issues promptly.
- Ensured health and safety regulations compliance in all operations.
- Coordinated logistics for timely delivery of goods.
Senior Catering Manager
Interact Hospitality L.L.C.
Dubai
05.2010 - 01.2018
- Managed catering services in hotels, schools, and clubs
- Ensured food quality, manpower, and client service
- Mentored junior staff providing guidance on best practices in catering management.
- Organised training sessions for staff enhancing skills in food presentation and service.
- Carried out day-to-day duties accurately and efficiently.
- Consistently arrived at work on time and ready to start immediately.
- Worked flexible hours, covering nights, weekends and holidays.
- Completed duties to deliver on targets with accuracy and efficiency.
- Increased customer satisfaction by resolving issues.
Catering Manager
Intercat Hospitality L.L.C.
Dubai
01.2001 - 01.2010
- Oversaw catering in schools and hotels
- Supervised staff, events, and daily operations
- Coordinated logistics for large-scale events ensuring timely delivery and setup of services.
- Managed inventory for catering supplies and equipment to ensure operational efficiency.
- Trained and supervised catering staff to maintain high standards of service and professionalism.
- Implemented health and safety protocols to ensure compliance during food preparation and service.
Supervisor
Intercat Hospitality L. L.C.
Dubai
09.1998 - 01.2001
- Oversaw catering in schools and hotels
- Supervised staff, events, and daily operations
- Implemented new processes to enhance efficiency in food preparation and service delivery.
- Managed inventory levels to ensure availability of essential supplies and minimise waste.
- Conducted regular staff meetings for improved communication within the team.
Education
Diploma - Desktop Management, MS Office
Perpetual Help College of Rizal
High School - undefined
Jose Abad Santos Arellano University
Skills
- Operations & Team Management
- Hotel & Institutional Catering
- Client Service & Issue Resolution
- Food Safety & HACCP Compliance
- Strong Communications Skills
- Multi-Tasking & Time Management
- Event Catering Operations
- ERP software usage
- Inventory control techniques
Certification
- HACCP Awareness
- Basic Food Hygiene
- First Aid & Firefighting
- IMS Awareness Training
References
Available upon request.
Personal Details
- Nationality: Filipino
- Marital Status: Married | Visa: Husband Visa
- Address: Villa No. 4 New Shahama Abu Dhabi, UAE
- Driving License: UAE LMV (Valid till Aug 2029)
- Diploma: Desktop Management (MS Office Proficiency)
Timeline
Assistant Operations Manager
Intercat – Cateriya L.L.C.
10.2018 - 09.2025
Senior Catering Manager
Interact Hospitality L.L.C.
05.2010 - 01.2018
Catering Manager
Intercat Hospitality L.L.C.
01.2001 - 01.2010
Supervisor
Intercat Hospitality L. L.C.
09.1998 - 01.2001
High School - undefined
Jose Abad Santos Arellano University
Diploma - Desktop Management, MS Office
Perpetual Help College of Rizal