ROSALINE WANDUE
Dubai,Kenya
Summary
Results-oriented professional with strengths in customer service, communication, analysis and conflict resolution. Excels under pressure through effective multitasking, teamwork, and time management. Upholds professional grooming standards and cultural sensitivity in diverse work environments, with a clear goal of advancing within roles that drive organizational success.
Overview
3
3
years of professional experience
Work history
Admin Assistant & Front Office Coordinator
Earnest Insurance Brokers LLC
Dubai, UAE
05.2024 - Current
- Serving as first point of contact, maintaining a professional and welcoming image with solutions.
- Managed multi-line phone systems and handled inquiries efficiently while resolving customer concerns calmly and professionally.
- Updated company databases by inputting new employee contact information and employment details.
- Coordinated with internal teams to ensure smooth daily operations.
- Organized meetings, mail distribution, and executive travel.
- Interacted professionally with clients providing excellent service at all times.
- Submitted timely reports which provided critical updates on various projects.
- Scheduled meetings, conferences and appointments.
- Kept files organized and up-to-date for accurate record-keeping purposes.
Customer service representative
NRS SACCO LIMITED
Nairobi, KENYA
09.2022 - 01.2024
- Enhanced communication channels through regular updates on company policies and promotions.
- Ensured smooth running of operations with timely preparation of reports.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Performed administrative duties contributing towards smooth office operations.
- Participated in team meetings sharing best practices for improving service delivery.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Assisted customers in making informed decisions by providing detailed product information.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Education
Bachelor’s Degree - Economics & Finance
Kenyatta University
Nairobi, KenyaSkills
- Customer Service Excellence
- Clear Communication
- Conflict Resolution
- Calm Under Pressure
- Multitasking
- Team Cordination
- Cultural Awareness
- Time Management
- Professional Grooming
LANGUAGES
English – Fluent
Swahili – Fluent
REFERENCES
References available upon request
Affiliations
- Sports, travelling and reading.
Accomplishments
Best Staff of the year Award-2023
Timeline
Admin Assistant & Front Office Coordinator
Earnest Insurance Brokers LLC
05.2024 - Current
Customer service representative
NRS SACCO LIMITED
09.2022 - 01.2024
Bachelor’s Degree - Economics & Finance
Kenyatta University