ROSARIO APRIL TORRES
Project Manager, Quality Assurance
Dubai
Summary
Over 13 years of experience in product conformity and trade compliance of fragrance, beauty, personal care, fashion, cleaning & hygiene, chemicals & food contact materials. With 4 years’ experience of Project Management where I have been able to contribute in delivering successful projects and driving business growth.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
6
6
Certificates
1
1
Language
Work History
Project Manager, Quality Assurance
noon eCommerce
Dubai
10.2019 - Current
- Lead multiple short and long-term projects focused on improving private label products quality sourcing, customer experience, strategic planning and support in building new tools to support scalability.
- Experienced in sourcing, quality, merchandising/planning of fragrance, beauty, fashion, cleaning & hygiene, personal care industries.
- Creation of 6-monthly/Quarterly roadmaps of programs/projects planned for the year. Design processes for initiation, tracking, governance, review and delivery of programs/projects.
- Participated in Vendor selection and managed third-party contracts related to project deliverables.
- Work closely with tech and DevOps to build various tools to track and monitor programs and reduce manual intervention.
- Using various key metrics related to process, product and customer that need to be tracked to communicated to stakeholders, analyzing data using Excel, SQL and creating reports, charts and dashboards
- Keeping all stakeholders (Product, Engineering, Leadership and Business) updated on the progress of the project via Weekly Business Review's and Monthly project updates, addressing their concerns, seeking and implementing their feedback
Technical Manager
TÜV SÜD Middle East
Dubau
04.2019 - 10.2019
- Guided, coached and led Engineering and Certificate Processing teams, delegating tasks and evaluating performance.
- Managed effectively and efficiently Certification activities of Non-Electrical Products (Cosmetics, Personal Care, Fragrances, Food Contact Materials, Textiles etc. Oxo-biodegradable Plastics etc.), for shipment & product compliance of SASO and ESMA. Which leads to processing of 100 applications/ shipments per week and increased business revenue to 20%
- Assessed product exporter risk level, identification of product essential requirements and applicable standards following the business roles on conformity assessment, classification, import eligibility and process flows and other related references.
- Assisted in the maintenance of the Business' Quality Management System and Accreditations with GAC (GCC Accreditation Center), SASO and ESMA
- Formulated Conformity Assessment Instruction based on technical regulation scheme, product safety and performance standards.
- Point of contact for Government related services and helped with formulating and implementing product regulations.
Product Registration Specialist
Coty Middle East
Dubai
05.2017 - 03.2019
- Worked closely with merchandiser and brand managers to obtain full list of ordered lines for each season.
- Experienced in fragrance, beauty and personal care regulatory compliance.
- Built strong relationships with Brand Managers, outsource and customers through positive attitude and attentive response.
- Completed projects of transitioning to new Retail Distributors with a 100% on-time completion rate
- Aligned Distributor, Manufacturers & Brand Managers on regulatory requirements
- Weekly update on registration for all regions to be communicated to with the management.
Senior Conformity Engineer and Team Leader
SGS Gulf Ltd.
Dubai
07.2013 - 06.2016
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Led a team of 10 members for UAE Conformity Government~ ESMA and driving their ECAS (Emirates Conformity Assessment Scheme) and EQM programs with the following categories: Cosmetics, Personal Care, Fragrances, Detergents, Food Contact Materials & Fashion
- Provided quality and technically-based opinion on product standards and product classification and certification.
- Completed 100 applications in a week that was allocated by Conformity Government , which led to expanding the business.
Trade & Valuation Analyst
SGS Gulf Ltd.
Makati
06.2010 - 10.2012
- Assessed product and/or exporter risk levels, identification of product essential requirements and applicable standards following the Business Rules on Import Verification Program (IVP), Harmonized System (HS) classification, import eligibility, country instructions and other related references.
- Evaluated transactions and provides valuation opinion based on valuation methodologies to confirm the correctness of prices being declared by the trade parties.
- Evaluated the details of the goods inspected using product technical expertise and industry experience and verifies whether these goods are eligible for importation under specific contract requirements imposed by Government clients (Country Instructions for each contract).
- Provided HS code classification and valuation opinion on the Report based on the Business Rules, SGS database, Valuation Methodologies and other similar or related references.
- Issues Reports based on Import Verification Program (IVP) Business Rules, Country Instructions, Quality Assurance procedures, performance standards and other similar or related references.
- Audited the quality of the information and completeness of the documents and ensures that it is correctly registered in the systems.
Quality Control Inspector
Container Corporations Philippines
Manila
04.2009 - 01.2010
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Communicated with production team members about quality issues.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Streamlined QA processes by working closely with development teams and staying abreast of changing product demands.
- Inspected incoming and outgoing materials for accuracy and quality.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
Education
Bachelor of Science - Chemical Engineering
Mapua Institute of Technology
Philippines 07.2003 - 01.2009
Skills
Project planning and development
Certification
ISO 9001 Quality Management System Lead Auditor
Timeline
Project Manager, Quality Assurance
noon eCommerce
10.2019 - Current
ISO 9001 Quality Management System Lead Auditor
08-2019
Technical Manager
TÜV SÜD Middle East
04.2019 - 10.2019
Harmonized System (HS) Codes Training
08-2018
Product Registration Specialist
Coty Middle East
05.2017 - 03.2019
Safety Assessor of Fragrance, Cosmetics and Personal Care Products by GSO (Gulf Standardization Organization)
09-2015
Toys Safety Standards & Safety by Dubai Municipality
04-2015
Customer Relationship Management Training
01-2015
Senior Conformity Engineer and Team Leader
SGS Gulf Ltd.
07.2013 - 06.2016
Textiles Standard & Safety
09-2011
Trade & Valuation Analyst
SGS Gulf Ltd.
06.2010 - 10.2012
Quality Control Inspector
Container Corporations Philippines
04.2009 - 01.2010
Bachelor of Science - Chemical Engineering
Mapua Institute of Technology
07.2003 - 01.2009
ISO 9001 Lead Auditor
The training course enabled me to develop the necessary competence to perform quality management system (QMS) audits by applying widely recognized audit principles, procedures, and techniques.
Similar Profiles
Mustafa Khan MohammedMustafa Khan Mohammed
Marketplace Analyst at Noon EcommerceMarketplace Analyst at Noon Ecommerce
Sai Ram SomaSai Ram Soma
SDE 4 in NowNow Team at Noon Ecommerce IndiaSDE 4 in NowNow Team at Noon Ecommerce India
Gnei Naushaba LyeGnei Naushaba Lye
Project Team Leader (aggregator Model) at Noon e-commerceProject Team Leader (aggregator Model) at Noon e-commerce