ROSE GITHUKA
Dubai,AE
Summary
Experienced professional with expertise in Customer Relationship Management, Team building, and Marketing. Demonstrates strong communication skills and extensive Product Knowledge. Proficient in Microsoft 365, aiming to leverage these competencies to drive organisational success and enhance customer satisfaction.
Overview
5
5
years of professional experience
4037
4037
years of post-secondary education
1
1
Certification
Work history
Reception Sales
Warehouse Gym
Dubai, UAE
02.2025 - Current
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Improved efficiency and productivity by acquiring new skills.
- Completed duties to deliver on targets with accuracy and efficiency.
- Used Microsoft Software and other CRM softwares.
- Conducted regular follow-ups with potential clients to secure memberships.
- Handled financial transactions accurately, safeguarding company revenue.
- Demonstrated exceptional negotiation skills whilst selling premium memberships packages.
- Maintained up-to-date knowledge on latest industry trends to offer current advice to prospects and members alike.
- Handled member queries and complaints promptly, ensured high level of satisfaction.
- Executed daily administrative tasks, streamlined operations process.
- Fostered a welcoming environment for prospective and existing members alike.
- Provided comprehensive tours of facilities to prospective members, enhancing sign-up rate.
- Contributed to team objectives by handling sales calls efficiently.
- Marketed club benefits to drive member registration.
FOOD AND BEVERAGE HOSTESS
LE MERIDIEN HOTEL BY MARRIOTT
Dubai
10.2023 - 12.2024
- Greeting and welcoming guests warmly and escorting them to the tables in a friendly manner.
- Managing reservations and seating arrangements to ensure smooth operation.
- Answering phone calls and providing accurate information to the guests.
- Collaborating with the relevant teams to ensure exceptional customer service.
- Recording and updating the reservation system with correct and accurate data.
SALES CONSULTANT
RUHENS ME
Dubai
01.2023 - 10.2023
- Developed and maintained strong relationships with partners, customers and vendors to support marketing initiatives.
- Monitor and maintain brand consistency across all marketing channels.
- Update and follow up with customers through ZOHO CRM software.
- Handling transactions efficiently and maintain accurate sales records through NOVA POS.
- Ensuring the store is clean, organized and visually appealing.
SALES AGENT/PURCHASING ASSISTANT
TROPICAL HEAT GROUP
Nairobi
01.2021 - 12.2022
- Presented latest merchandise to prospective buyers.
- Lead generation.
- Increased customer satisfaction by resolving issues.
- Completed opening and closing procedures, from product replenishment to budget control.
- Developed appropriate resources to meet the needs of diverse audiences.
- Delivered high quality results within budget and time frame targets.
- Used Microsoft word and other software tools to create documents and clear communications.
- Offered friendly and efficient customer service and handled challenging situations with ease.
Education
BACHELOR'S OF BUSINESS ADMINISTRATION - ACCOUNTING
KIRIRI WOMENS UNIVERSITY
COMPUTER PACKAGES -
COMPTECH COLLEGE
Skills
- Customer Relationship Management
- Team building
- Marketing
- Good communication skills
- Product Knowledge
- Microsoft 365
Certification
Barista National Certificate II, Technical Education & Skills Development Authority, Metro Manila, Philippines
Languages
English
Kiswahili
Timeline
Reception Sales
Warehouse Gym
02.2025 - Current
FOOD AND BEVERAGE HOSTESS
LE MERIDIEN HOTEL BY MARRIOTT
10.2023 - 12.2024
SALES CONSULTANT
RUHENS ME
01.2023 - 10.2023
SALES AGENT/PURCHASING ASSISTANT
TROPICAL HEAT GROUP
01.2021 - 12.2022
BACHELOR'S OF BUSINESS ADMINISTRATION - ACCOUNTING
KIRIRI WOMENS UNIVERSITY
COMPUTER PACKAGES -
COMPTECH COLLEGE
Similar Profiles
Kassandra Janine PaucoKassandra Janine Pauco
Food Counter Attendant at The Warehouse GymFood Counter Attendant at The Warehouse Gym
Isaac Yankey CudjoeIsaac Yankey Cudjoe
Assistant Fitness Coach at Gym/Better Gym WoolwichAssistant Fitness Coach at Gym/Better Gym Woolwich
Ashish ParchaAshish Parcha
Personal Trainer at Seven Pillars Wellness,Reflect Gym,Athlesis Gym,Snap Fitness.Personal Trainer at Seven Pillars Wellness,Reflect Gym,Athlesis Gym,Snap Fitness.
SHIVAKUMAR PAREPALLYSHIVAKUMAR PAREPALLY
SQS - Commercial & Contracts Engineer at Al Ashram Contracting LLCSQS - Commercial & Contracts Engineer at Al Ashram Contracting LLC
Raja Ahmed Anwar Ul IslamRaja Ahmed Anwar Ul Islam
Dispatcher at CALO UAEDispatcher at CALO UAE