Rose Jake T. Zaraspe
Dubai
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hostess
Sansation Restaurant
02.2023 - Current
- Greeting guests as they enter, and putting them on a waiting list as necessary
- Providing guests with menus and answering any initial questions
- Seating guests at tables or in waiting areas
- Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers
- Engaging with guests to ensure they're happy with food and service
- Responding to complaints and helping to resolve them
- Answering phone calls, taking reservations and answering questions
- A knowledge of the menu
- Helping out with other positions in the restaurant as needed
- Providing great customer service.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
Waitstaff/Team Leader
Oxford Suites Makati
04.2016 - 08.2022
- Invited customers into the restaurant in a friendly manner and seated them at appropriate tables
- Instructed guests on menu specials, took food and beverage orders, and answered any questions which may have arisen
- Paid close attention to dietary and allergic restrictions and remained clean and hygienic throughout all shifts
- Recommended perfect beer and meal pairings according to customer tastes and fish of the day.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
On the Job Training (Service Staff)
Oxford Suites Makati
11.2015 - 03.2016
Education
Associate in Hotel and Restaurant Management -
Lyceum of the Philippines University
Batangas, Philippines01.2016
Skills
- Flexible and can multitask
- Demonstrate high sense of responsibility and dedication
- Fluent in English, oral and written
- Computer proficient
- Dining Room Management
- Server Support
- Guest Engagement
- Guest Complaint Resolution
Certification
- National Certificate II in Front Office Services, Lyceum of the Philippines, 03/30/2015
- National Certificate II in Bartending, Lyceum of the Philippines, 03/30/2015
Trainings And Seminars
- Oceanwide Maritime Services Corp., Ermita, Manila,
- Crowd and Crisis Management for Personnel Onboard Dosmetic RORO/Passenger Ships, Cargo/Passenger Ships (24HRS) - March 03, 2021 - March 05, 2021
- LPU Maritime Training Center, Basic Training (64Hours) Personal Survival Techniques Fire Prevention and Fire Fighting Elementary First Aid Personal Safety and Social Responsibility (Lyceum of the Philippines, 02/13/2021, 02/23/2021)
Personal Information
- Date of Birth: 05/05/93
- Nationality: Philippines
- Visa Status: Working Visa
Languages
English
Advanced (C1)
Tagalog
Bilingual or Proficient (C2)
Timeline
Hostess
Sansation Restaurant
02.2023 - Current
Waitstaff/Team Leader
Oxford Suites Makati
04.2016 - 08.2022
On the Job Training (Service Staff)
Oxford Suites Makati
11.2015 - 03.2016
Associate in Hotel and Restaurant Management -
Lyceum of the Philippines University
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