Rose Nyambura Ng'ang'a
Front Desk Receiptionist
Dubai
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Tanda Agent Limited
01.2025 - 08.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Customer Care Intern
CCI Global
01.2024 - 11.2024
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Handled difficult situations calmly, navigating tense conversations with professionalism and empathy toward the customer''s needs.
- Exceeded performance metrics by consistently delivering high-quality support to customers in a timely manner.
- Maintained strict adherence to data privacy protocols when accessing sensitive customer information or discussing their account details over the phone or email correspondence.
Front Desk Receptionist
Oral Nails Spot
09.2023 - 12.2023
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled, coordinated and confirmed appointments.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the business.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Education
No Degree - Certificate in Front Office Operations
Bridge College
Nairobi, Kenya 04.2001 -
High School Diploma -
Njoro Girls High School
Nakuru, Kenya 04.2001 -
Skills
Customer service
Front office management
Listening skills
Data entry
Appointment scheduling
Meeting scheduling
Timeline
Front Desk Receptionist
Tanda Agent Limited
01.2025 - 08.2025
Customer Care Intern
CCI Global
01.2024 - 11.2024
Front Desk Receptionist
Oral Nails Spot
09.2023 - 12.2023
No Degree - Certificate in Front Office Operations
Bridge College
04.2001 -
High School Diploma -
Njoro Girls High School
04.2001 -