Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rose Nyambura Ng'ang'a

Rose Nyambura Ng'ang'a

Front Desk Receiptionist
Dubai

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist

Tanda Agent Limited
01.2025 - 08.2025
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Customer Care Intern

CCI Global
01.2024 - 11.2024
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Handled difficult situations calmly, navigating tense conversations with professionalism and empathy toward the customer''s needs.
  • Exceeded performance metrics by consistently delivering high-quality support to customers in a timely manner.
  • Maintained strict adherence to data privacy protocols when accessing sensitive customer information or discussing their account details over the phone or email correspondence.

Front Desk Receptionist

Oral Nails Spot
09.2023 - 12.2023
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Scheduled, coordinated and confirmed appointments.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the business.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Education

No Degree - Certificate in Front Office Operations

Bridge College
Nairobi, Kenya
04.2001 -

High School Diploma -

Njoro Girls High School
Nakuru, Kenya
04.2001 -

Skills

    Customer service

    Front office management

    Listening skills

    Data entry

    Appointment scheduling

    Meeting scheduling

Timeline

Front Desk Receptionist

Tanda Agent Limited
01.2025 - 08.2025

Customer Care Intern

CCI Global
01.2024 - 11.2024

Front Desk Receptionist

Oral Nails Spot
09.2023 - 12.2023

No Degree - Certificate in Front Office Operations

Bridge College
04.2001 -

High School Diploma -

Njoro Girls High School
04.2001 -
Rose Nyambura Ng'ang'aFront Desk Receiptionist