ROSE Oduya
DUBAI
Summary
CARRER OBJECTIVE. Join an international team of dynamic professionals working together for the success and growth of the organization/company.
Overview
11
11
years of professional experience
Work History
Admin & Marketing
AL BUSTAN GROUP/LEBANON FLOWER BAKERY
04.2021 - Current
- Support the marketing team with planning, implementing and monitoring marketing campaigns
- Assist with production of marketing materials and collateral
- Evaluate data and create reports on key metrics in order to monitor campaign efficiency and analyzetrends
- Help organize and coordinate marketing events such as conferences, webinars and trade shows
- Provide administrative and project support for variety of marketing programs
- Write and edit content for different platforms such as social media, websites and press release.
Assistant Manager
AL FALAMANKI RESTAURANT, FRANCHISE
01.2018 - 03.2021
- Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
- Preserve excellent levels of internal and external customer service.
- Design exceptional menus, purchase goods and continuously make necessary improvements.
- Identify customers' needs and respond proactively to all of their concerns.
- Lead F&B team by attracting, recruiting, training and appraising talented personnel.
- Establish targets, KPI's, schedules, policies and procedures.
- Provide a two-way communication and nurture an ownership environment with emphasis in motivation and teamwork.
- Comply with all health and safety regulations.
- Report on management regarding sales results and productivity
- Train new employees and provide ongoing training for all staff.
FRONT DESK RECEPONIST
SARGON BY NARANJ RESTAURANT
01.2016 - 12.2018
- Receive guest warmly and assist accordingly
- Receive, manage and manage online booking as per online portals
- Undertake check ins and check outs daily and prepare invoices and reports
- Receive and handle inbound and outbound calls in timely manner and appropriately.
SUPERVISOR
IV QUATTRO EUROPEAN REDEFINED CUISINE
05.2014 - 11.2015
- Oversee all front and back of the house restaurant operations.
- Ensure customer satisfaction through promoting excellent service; respond to customer complaints in a professional way.
- Maintain quality control for all food served.
- Analyse staff evaluations and feedback to improve the customer's experience.
- Project future needs for goods, kitchen supplies, and cleaning products; order accordingly
- Oversee health code compliance and sanitation standards.
- Seek ways to cut waste and decrease operational costs,
- Generate weekly, monthly, and annual reports,
CALL CENTER AGENT
DECASA HOTEL NAIROBI
06.2012 - 03.2014
- Handle and transfer inbound or outbound calls and create a positive experience for every caller,
- Identifying customer needs clarify information and providing solutions accordingly,
- Keep records of all conversations in call centre database in comprehensible way,
- Receive and transfer calls to different departments as per caller's request.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
Education
French basic 1 (Certificate) -
02.2009
Arabic level 1 (Certificate -
04.2010
ICDL 1 & 2 -
01.2009
Associate of Science - Computer And Information Sciences
04.2012
High School Diploma -
2008
Some College (No Degree) -
11.2004
Skills
- Good communication and interpersonal skills
- Good time management
- Ability to work under pressure
- Creating in solving social problems
- Knowledge in IDS, Epitome, Opera system of the hotel operations
- Excellent communication skills
- High typing speed
Timeline
Admin & Marketing - AL BUSTAN GROUP/LEBANON FLOWER BAKERY
04.2021 - Current
Assistant Manager - AL FALAMANKI RESTAURANT, FRANCHISE
01.2018 - 03.2021
FRONT DESK RECEPONIST - SARGON BY NARANJ RESTAURANT
01.2016 - 12.2018
SUPERVISOR - IV QUATTRO EUROPEAN REDEFINED CUISINE
05.2014 - 11.2015
CALL CENTER AGENT - DECASA HOTEL NAIROBI
06.2012 - 03.2014
Unity College of Professional Studies - French basic 1 (Certificate),
Unity College of Professional Studies - Arabic level 1 (Certificate,
Institute of Advance And Technology - ICDL 1 & 2,
University Of Nairobi - Associate of Science, Computer And Information Sciences
Karabok Secondary School - High School Diploma,
Osika Primary School - Some College (No Degree),
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