Rose Shileshpour
Ajman,AJ
Summary
Dedicated professional with a strong foundation in customer service orientation and persuasive communication. Demonstrates exceptional skills in patient confidentiality adherence and emotional intelligence, ensuring patient safety awareness and confidentiality assurance. Proficient in document filing and cash register operation, with a reputation as a quick problem solver. Committed to leveraging these competencies to enhance operational efficiency and contribute to organisational success.
Pharmacy professional with focus on providing exceptional customer service and supporting pharmacy operations. Capable of managing prescriptions, assisting with inventory control, and ensuring regulatory compliance to enhance patient care. Skilled in maintaining accurate records and fostering positive patient experience.
Overview
6
6
years of professional experience
Work History
Pharmacy assistant
dr nakhai pharmacy
tehran, iran
12.2021 - 12.2024
- Participated in continuing education workshops to stay abreast with latest pharmaceutical developments.
- Dispensed medication accurately against customer prescriptions.
- Processed customer payments and completed related order paperwork for pharmacy actions.
- Verified patient exemption statuses to avoid fines.
- Liaised with medical representatives for timely replenishment of stocks and promotional activities.
- Cleaned equipment and containers between use to avoid cross-contamination.
- Promoted wellness products strategically, increasing awareness among customers.
- Consulted patients on current conditions and provided treatment advice.
- Assisted with dispensing duties during busy periods to aid pharmacy workflow.
- Secured drugs against loss, tampering and misuse following correct protocols.
Laboratory technician
zist fan lab
tehran, iran
07.2018 - 08.2023
- Performed precise measurements using advanced tools which improved accuracy of results.
- Performed routine maintenance on laboratory equipment, preventing malfunctions and downtime.
- Prepared and sterilised lab equipment, ensuring all instruments were ready for use.
- Operated complex scientific equipment with care and precision.
- Analysed chemical and biological specimens with precision for accurate results.
- Interpreted and compiled laboratory results for data-driven decision-making.
- Streamlined sample collection procedures which helped in efficient testing processes.
- Troubleshot technical issues efficiently which minimised downtime in the lab.
- Assisted senior scientists in complex experiments, contributing significantly towards breakthroughs.
- Calibrated laboratory tool and equipment for accurate research outcomes.
- Disposed of hazardous materials according to industry regulations.
- Implemented quality control measures to improve validity of findings.
- Ensured safety protocols were strictly followed to maintain a secure working environment.
- Catalogued samples and specimens in orderly systems.
- Maintained laboratory equipment, limiting experiment disruptions.
Assistant sales manager at pharmacy
dr.alghasi pharmacy
tehran, iran
01.2019 - 11.2021
- Improved team performance to achieve sales targets.
- Executed comprehensive market research to identify opportunities and refine sales approaches.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
- Handled customer queries and complaints professionally, resulting in repeat business.
- Collaborated with management to streamline business processes.
- Enhanced brand visibility with effective advertising techniques.
- Assisted in managing the store during peak hours, ensuring efficient operations.
- Maintained up-to-date knowledge of market trends for informed decision-making.
- Identified potential markets with detailed research and analysis.
Education
Bachelor of Science - Biology
Azad University of Tehran
Tehran ,iran 10.2018 - 05.2022
Master of Science - Genetic
Azad University of Tehran
Tehran,iran 08.2022 -
Skills
- Document filing
- Customer service orientation
- Patient confidentiality adherence
- Persuasive communication
- Cash register operation
- Patient safety awareness
- Quick problem solver
- Emotional intelligence
- Confidentiality assurance
Languages
English
Fluent
Persian
Native
Arabic
Native
Timeline
Master of Science - Genetic
Azad University of Tehran
08.2022 -
Pharmacy assistant
dr nakhai pharmacy
12.2021 - 12.2024
Assistant sales manager at pharmacy
dr.alghasi pharmacy
01.2019 - 11.2021
Bachelor of Science - Biology
Azad University of Tehran
10.2018 - 05.2022
Laboratory technician
zist fan lab
07.2018 - 08.2023
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