Rose Ann Zaragoza
Dubai
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
11
11
years of professional experience
Work History
Contracts Officer
BMTC
04.2021 - Current
- Monitored incoming contracts and service agreements for correct information.
- Stored and filed contract documents in orderly, organized systems.
- Review and update existing contracts
- Reviewed and revised contracts for accuracy and completeness.
- Assessed risks inherent in contract changes and potential impacts, informing management in detail of concerns to avoid contract disputes and maintained customer long term relationships.
- Collected, arranged, and input information into database system.
- Performing administrative functions including record-keeping, maintaining filing systems and coordinating necessary information.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Document Controller /Administrative Secretary
RAQ Contracting
03.2020 - 03.2021
- Proofread submittal details to streamline submittal and avoid rejection.
- Provided support for document controls and worked with contract documents.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
- Allocated unique document numbers to internal documents and incoming external documents and tracked in database.
- Created project control documentation to support needs of important projects.
- Coordinated document exchange between departments, contractors, suppliers, and customers.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Liaised with project teams, vendors and third parties on documentation flow, handover, and project close-out.
- Managed file archival and information retrievals.
- Transmitted documents, organized revisions and tracked changes.
- Worked with internal staff to process documents and sent for closing.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained inventory of office supplies and placed orders.
- Facilitated timely review of proposals, correspondence and documentation to achieve key strategic initiatives.
- Established administrative work procedures to track staff's daily tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Document Controller /Office Secretary
Design Center Architects and Engineer Consultants
06.2017 - 02.2020
- Provided support for document controls and worked with contract documents.
- Created project control documentation to support needs of important projects.
- Checked blueprints and drawings for accuracy and completeness.
- Established and managed document distribution matrix and document control register.
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Received incoming mail and evaluated and distributed correspondence requiring priority attention.
- Maintained daily report documents, memos and invoices.
- Maintained electronic filing systems and categorized documents.
- Liaised between clients and contractors and maintained effective lines of communication.
Delivery Manager
TABCO UAE
05.2015 - 05.2017
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Planned delivery routes according to traffic, weather and types of delivery.
- Help drivers and support workers in techniques for maximizing efficiency.
- Collaborated closely with customers to share information about the delivery timeline, delivery effectiveness and product quality.
- Handles customers complain via telephone.
- Managed resources effectively to avoid unnecessary delivery delays.
- Tracked drivers performance and product quality control systems to proactively identify deficiencies and come up with an idea for improvements.
Loans Officer
DOMMUPCO
09.2013 - 02.2015
- Maintained strict confidentiality of bank records and client information.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications for verification and recommendations.
- Collaborated with other departments to promptly process loan applications.
- Developed strong relationships with customers through high levels of customer service.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Assisted customers with completing loan applications and other paperwork.
- Assessed loan portfolios for compliance with underwriting policies.
- Negotiated loan terms and conditions with customers to secure best deal.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Processed loan applications and monitored progress from start to finish.
- Monitored pipelines to track and log status of loans.
- Approved loan applications based on customer creditworthiness.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Education
Bachelor of Science - Business Administration
Davao Oriental State University
Mati City, Philippines04.2013
Skills
- Proficient in Microsoft Office
- Confidential records
- Document Control
- Requests for information
- Status Reporting
- Contract Negotiation
- Verbal and written communication
- Contract performance monitoring
- Project Support
- Proposal Preparation
- Proposal evaluation
- Contract terms negotiation
- Telephone Etiquette
- Contract reviews and edits
- Change Orders
Timeline
Contracts Officer
BMTC
04.2021 - Current
Document Controller /Administrative Secretary
RAQ Contracting
03.2020 - 03.2021
Document Controller /Office Secretary
Design Center Architects and Engineer Consultants
06.2017 - 02.2020
Delivery Manager
TABCO UAE
05.2015 - 05.2017
Loans Officer
DOMMUPCO
09.2013 - 02.2015
Bachelor of Science - Business Administration
Davao Oriental State University
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