Rose Casilda Dcosta
Dubai
Summary
Results-driven customer service executive with 4 years of proven success in delivering exceptional service, efficiently resolving inquiries, and maintaining professionalism. Skilled in effective communication, problem-solving, and fostering a customer-centric approach to enhance overall customer experience. Committed to upholding company values and driving customer satisfaction through a dedicated and solutions-oriented mindset.
Overview
4
4
years of professional experience
Work History
Receptionist / Patient Relationship Executive
DOCTORS FOR YOU POLY CLINIC
Dubai, United Arab Emirates
12.2023 - 12.2024
- Greet and assist patients with a friendly and professional demeanor.
- Answered phone calls promptly, provide information about services, policies, and procedures to patients.
- Managed appointment scheduling in CRM to optimize patient flow and reduce wait times.
- Coordinate with medical staff to ensure timely patient flow and appointment adherence.
- Assist with administrative tasks like data entry and filing.
- Handled cashflow and financial transactions accurately.
Sr.Customer Service Executive/ Chat Support
THE TECHNOLOGY MAKERS
Goa, India
03.2022 - 11.2023
- Handled VIP client support through WhatsApp, Skype, and Tawk live chat, ensuring fast service
- Provided end-to-end support for FTD players, including account creation, verification, and deposit guidance.
- Processed 100- 150 player transactions daily, including deposits, weekly loss back bonuses, and withdrawals with 100% accuracy.
- Educated current and potential players on sports betting rules, game availability, wagering requirements, and ongoing offers, increasing upsell success by 30%.
- Providing feedback of the players to the management for process improvement.
Customer Service Representative
FRANZ TRAVELS
Goa India
01.2021 - 02.2022
- Determining clients needs and suggesting suitable Travel packages.
- Organising travels from beginning to End including tickets, accommodation and transportation.
- Follow up with customers to ensure their concerns are fully addressed.
- Maintaining detailed records of the customer interactions and transactions for future reference.
Education
COMMERCE
MARIA BAMBINA HIGHER SECONDARY COLLEGE
GOA03.2018
SSC
OUR LADY OF ROSARY HIGH SCHOOL
GOA05.2015
Skills
- Communication skills
- Team leader
- Multitasking
- Time management
- Problem-solving
- Customer retention
Languages
English
Konkani
Hindi
Timeline
Receptionist / Patient Relationship Executive
DOCTORS FOR YOU POLY CLINIC
12.2023 - 12.2024
Sr.Customer Service Executive/ Chat Support
THE TECHNOLOGY MAKERS
03.2022 - 11.2023
Customer Service Representative
FRANZ TRAVELS
01.2021 - 02.2022
COMMERCE
MARIA BAMBINA HIGHER SECONDARY COLLEGE
SSC
OUR LADY OF ROSARY HIGH SCHOOL