Rose Mae Galigao
Assistant & Secretary
Dubai
Summary
Organized and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Efficiency-driven clerical team member with demonstrated abilities in managing files, organizing records and coordinating paperwork. Devoted to enhancing team performance with smooth administrative support. Experienced Assistant & Secretary with over 16 years of experience in Insurance Industry. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization.
Overview
21
21
years of professional experience
11
11
years of post-secondary education
Work History
Insurance Assistant-Marine Department
Al Buhaira National Insurance Co.
Dubai
10.2018 - Current
- Produced high-quality communications for internal and external use.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Provided friendly service and assistance to clients promote customer loyalty and satisfaction.
- Interacted with customers by phone, email or in-person to provide information.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Determine & resolve problems referring to the policies, procedures and standards.
- Keeping and maintaining copies of all policy, endorsement, certificates issue.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate department staff.
Insurance Assistant-Medical Department
Future Insurance Broker Services LLC
Dubai
04.2007 - 09.2018
- Processed and recorded new policies and claims.
- Reviewed and verified addresses, phone numbers, names, ages and values.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Modified, updated and processed existing policies.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Processed invoices each weeks and mailed documentation to clients.
- Notified insurance agents and accounting departments of policy cancellations and changes.
- Calculated adjustments, premiums and refunds.
- Generated, posted and attached information to claim files.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Receptionist/Billing Assistant
NEW WORLD LABORATORY (Philippines)
Manila
01.2002 - 07.2007
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Provided callers with address, directions, company website and related information.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Maintained confidentiality of information regarding clients and company.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Associate of Science - Computer Secretarial
Systems Technology Institute
Philippines 06.1996 - 03.1998
High School Diploma -
Romblon National High School
Philippines 06.1992 - 03.1996
Elementary -
Padre Zamora Elementary School
Philippines 06.1986 - 03.1992
Skills
Department Policies & Procedure Implementation
undefinedTimeline
Insurance Assistant-Marine Department
Al Buhaira National Insurance Co.
10.2018 - Current
Insurance Assistant-Medical Department
Future Insurance Broker Services LLC
04.2007 - 09.2018
Receptionist/Billing Assistant
NEW WORLD LABORATORY (Philippines)
01.2002 - 07.2007
Associate of Science - Computer Secretarial
Systems Technology Institute
06.1996 - 03.1998
High School Diploma -
Romblon National High School
06.1992 - 03.1996
Elementary -
Padre Zamora Elementary School
06.1986 - 03.1992
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