Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ROSEMARIE RIVERA

Sharjah

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

10
10
years of professional experience
1
1
Certificate

Work History

Administrative Assistant /Document Controller

EAT-X
Dubai
11.2021 - Current
  • Scheduled office meetings and client appointments for staff teams.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Maintained staff directory and company policy handbook for human resources department.
  • Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Operations Team Leader

HOT OVEN CATERING
Sharjah
09.2017 - 11.2021
  • Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments.
  • Assisted with improving revenue and customer numbers by overseeing implementation of diverse sales and service initiatives.
  • Managed high workload with consistent record of achieving deadlines and production targets.
  • Contributed to interviewing process and made new hire recommendations.
  • Set schedules and oversaw daily workflow.
  • Improved team efficiency and productivity by restructuring workflow and managing assignments.
  • Kept team activities in compliance with safety, regulatory and environmental guidelines.
  • Maintained team compliance with company standards, safety practices and regulatory and environmental requirements.
  • Sat on new hire interviewing panel and made recommendations.
  • Adhered to applicable guidelines and requirements, and assisted team in doing same.
  • Oversaw [Size] workload and consistently achieved productivity targets.

Cashier / Team Leader

CHOWKING
Sharjah
08.2015 - 08.2017
  • Welcome the customers as they step into the restaurant
  • Deal with clients in the most polite manner possible
  • Take record of orders made by customers both at the drive-through and counter, depending on where he/she is stationed
  • Convey orders to kitchen staff and see to their preparation
  • Monitor all orders placed by the client and also ensure these orders are delivered promptly to the customers
  • Package foods in bags and boxes along with kitchen staff
  • Help kitchen staff to cook food when such help is required
  • Help with up-selling in the restaurant when necessary
  • Pay attention to customers and help in responding to their inquiries, resolving their complaints, and noting their suggestions.

Team Leader

WELLWORTH DEPARTMENT STORE, Fairview Terraces
Quezon City
01.2014 - 05.2015
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Welcome the customers as they step into the Store
  • Issue receipts, refunds, credits, or change due to customers
  • Issue receipts, refunds, credits, or change due to customers
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Greet customers entering establishments
  • Maintain clean and orderly checkout areas
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
  • Issue trading stamps, and redeem food stamps and coupons
  • Resolve customer complaints
  • Answer customers' questions, and provide information on procedures or policies.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.

Teller

ROBINSON SUPERMARKET
Quezon City
05.2013 - 10.2013
  • Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines
  • Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
  • Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips
  • Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents
  • Enter customers' transactions into computers in order to record transactions and issue computer-generated receipts
  • Identify transaction mistakes when debits and credits do not balance
  • Prepare and verify the transaction checks
  • Arrange monies received in cash boxes and coin dispensers according to denomination.

Counter Person / Cashier

Dunkin Donuts
Quezon City
08.2011 - 01.2012
  • Perform a multitude of tasks
  • Welcome the customers as they step into the Store
  • Deal with clients in the most polite manner possible
  • Take record of orders made by customers both at the drive-through and counter, depending on where he/she is stationed
  • Help with up-selling in the restaurant when necessary
  • Pay attention to customers and help in responding to their inquiries, resolving their complaints, and noting their suggestions.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Processed checks, cash and credit purchases or refunds.

Cashier

SM HYPERMARKET,
Quezon City
03.2011 - 08.2011
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Welcome the customers as they step into the Store
  • Issue receipts, refunds, credits, or change due to customers
  • Issue receipts, refunds, credits, or change due to customers
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Greet customers entering establishments
  • Maintain clean and orderly checkout areas
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
  • Issue trading stamps, and redeem food stamps and coupons
  • Resolve customer complaints
  • Answer customers' questions, and provide information on procedures or policies.
  • Worked flexible schedule and extra shifts to meet business needs.

Information Management Specialist

METROPOLITAN MANILA DEVELOPMENT AUTHORITY
Manila
04.2009 - 10.2009
  • Management Information System, Data entry specialists are record keepers
  • Probably be the one maintaining the paper or hard copies of receipts, patient forms, applications and host of other documents
  • Need to scan in documents and send and receive information to various outside groups that require it
  • Maintaining backups of the data you enter, either in external servers.
  • Prepared source data for computer entry by compiling and sorting information.
  • Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
  • Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
  • Oversaw development and implementation of improvements to support and network operations.

Education

Bachelor of Science - Information Technology

Tasashyass College Inc.
Caloocan
2010

Skills

  • Effective written and verbal communication
  • Customer Service Skills
  • Confidentiality and Data Protection
  • Document and File Management
  • Able to work flexible schedule
  • Strong interpersonal skills
  • Behavioral Skills
  • Active listening
  • Team management Skills
  • Conflict Management
  • Ability to work under pressure
  • Strong Organizational Skills

Certification

Adept in Technology SEMINAR ATTENDED Sharjah Food Safety GHP Managerial Course HACCP Training Communication Technology Development and the Future Strategic QHSE Management in High-Risk Environments, UAE,2018 The Magic Behind Designing a Truly Immersive Experience, UAE, 2018

Timeline

Administrative Assistant /Document Controller

EAT-X
11.2021 - Current

Operations Team Leader

HOT OVEN CATERING
09.2017 - 11.2021

Cashier / Team Leader

CHOWKING
08.2015 - 08.2017

Team Leader

WELLWORTH DEPARTMENT STORE, Fairview Terraces
01.2014 - 05.2015

Teller

ROBINSON SUPERMARKET
05.2013 - 10.2013

Counter Person / Cashier

Dunkin Donuts
08.2011 - 01.2012

Cashier

SM HYPERMARKET,
03.2011 - 08.2011

Information Management Specialist

METROPOLITAN MANILA DEVELOPMENT AUTHORITY
04.2009 - 10.2009

Bachelor of Science - Information Technology

Tasashyass College Inc.

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ROSEMARIE RIVERA