ROSEMARRY TAMANG
Summary
Seeking a position to utilize my skills and abilities in the Hospitality Industry that offers professional growth while being resourceful, innovative and flexible. Utilize all my abilities and climb the steps towards the higher level, provide a service beyond expectation and always keep the head up with a smile can make a valuable contribution to your organization.
Overview
14
14
years of professional experience
Work History
Front Desk Agent
Radisson Blu Hotel Apartment
02.2025 - Current
- Warmly welcome guests upon arrival and accurately assign rooms according to their preference & booking details.
- Taking Check-in and check-outs. Handling cashiering.
- Blocked VIP rooms in advance, prepare keys and arrange personal stationery to facilitate the express check-in.
Duty Manager
Ramada by Wyndham Gangtok Hotel & Casino Golden
09.2022 - 12.2023
- Supervising the operations
- Coordinate with the Guest Relation Executive for VIP arrivals, Special attention, and Single lady travellers. Arrange to place amenities prior to expected arrival time through Inroom dinning
- Supervise the Front Desk Associate in the group movement
- Doing Guest Management
Intern (Cultural Exchange Visitor)
Gaylord Opryland Resort and Convention Center
09.2018 - 09.2019
- Taking Check-in and check-outs. Handling cashiering. Night audit.
- General client services and increasing sales by providing specialized advice and active selling.
- Interacting with different people from different cultures and making genuine connections.
Assistant Manager – Front Office
Hyatt Regency Kolkata
04.2018 - 06.2018
- Welcome guests during check-in, Escorting and In-room check-in and farewell to guest while checkout
- Ensure and maintain a consistent standard of service
- Participate in internal meetings and training courses.
- Checking Rate variance report, Allowance report, Credit limit report etc. before night audit.
- Processing night audit
Team Leader- Front Office
Hyatt Regency Kolkata
07.2015 - 04.2018
- Allocate rooms to all arriving guests as per their room preferences. Co-ordinate with housekeeping for clearing of rooms. Check on Important/VIP reservations, complete their pre-registration formalities.
- Facilitated smooth check-in and check-out of wedding parties, corporate clients, and travel groups
- Ensure and maintain a consistent standard of service
- Handling Billing, Cashiering, and Cash float of Front Desk. Handling credit card machines and cashier audit reports Skilled in cash processing procedures.
- Taking Feed backs/preferences of the guests during the stay and Check-outs
Guest Service Officer
Hyatt Regency Kolkata
08.2011 - 07.2015
- Handling the operator telephone and answering all queries and requests.
- Taking Internal and External Calls according to brand standards. Taking in-house guest requests and follow-up.
- Maintaining a daily guest requests logbook and a manual wakeup call sheet and fax sheet report.
- Updating Guest Registration cards and Guest Profiles
Education
Bachelor of Arts -
Sikkim Manipal University
Gangtok, Sikkim01.2015
Diploma Course - Front Office Department
Institute of Hotel Management and Catering Technology and Applied Nutrition
Gangtok, Sikkim01.2011
Skills
- Effective problem-solving skills
- Courteous customer service
- Proficient in three languages: Hindi, Nepali, and English
- Effective verbal and written communication with guests
- Openness to new knowledge
- Experienced with FSPMS, Opera, IDS, and EMMA software
- Building professional connections
- Customer service orientation
Hobbies and Interests
Cooking, listening to music
Awards
Successfully completed ‘Authentic Hospitality I, II, III, and IV’ through Hyatt Regency Kolkata, India., Awarded with HyStar (GOLD, PLAT, and DIAM) by Hyatt Regency Kolkata
CAREER BREAK
2024
- Focused on personal growth and caregiving responsibilities, while staying informed about trends and advancement in the hospitality industry. Used this time to enhance transferable skills such as organization, time management, and adaptability, ensuring a seamless return to the professional world.
Timeline
Front Desk Agent
Radisson Blu Hotel Apartment
02.2025 - Current
Duty Manager
Ramada by Wyndham Gangtok Hotel & Casino Golden
09.2022 - 12.2023
Intern (Cultural Exchange Visitor)
Gaylord Opryland Resort and Convention Center
09.2018 - 09.2019
Assistant Manager – Front Office
Hyatt Regency Kolkata
04.2018 - 06.2018
Team Leader- Front Office
Hyatt Regency Kolkata
07.2015 - 04.2018
Guest Service Officer
Hyatt Regency Kolkata
08.2011 - 07.2015
Diploma Course - Front Office Department
Institute of Hotel Management and Catering Technology and Applied Nutrition
Bachelor of Arts -
Sikkim Manipal University
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