Rosemary Kamau
DUBAI,UAE
Summary
Highly organized and customer-oriented receptionist with 3 years of experience in managing front desk operations, greeting guests, and handling administrative tasks. Skilled in multitasking, answering phone calls, scheduling appointments, and maintaining a welcoming atmosphere. Adept at using office software and maintaining accurate records. A strong communicator with a professional demeanor, committed to providing exceptional customer service and ensuring smooth office operations.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Receptionist
PrideInn Paradise Beach Resort & Spa Mombasa
Mombasa, Kenya
08.2023 - 01.2025
- Served as the initial point of contact for guests, providing warm greetings and helpful assistance upon arrival.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Assisted with administrative tasks, improving the overall functionality of the office.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Maintained accurate logs of visitor entries for security purposes.
- Managed phone calls, resulting in effective communication flow within the company.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Answered and helped resolve enquiries from clients, vendors, and thegeneral public.
- Professionally greeted incoming customers and provided friendly, knowledgeable assistance.
Front Desk Agent
CityHub Electronics
Nairobi, kenya
01.2022 - 06.2023
- Maintained a clean reception area to create a welcoming environment.
- Multitasked efficiently during peak hours without compromising on service quality.
- Responded swiftly in emergencies, ensuring the safety of all clients.
- Provided hotel information for client convenience.
- Managed payment transactions with the utmost accuracy and honesty.
- Monitored inventory to keep adequate stock of office supplies at the front desk.
- Managed incoming calls, ensuring professional service.
- Set up office spaces, equipment, and support services for client and team meetings.
- Created agendas for meetings, prepared materials and took detailed notes.
- Managed office calendar, set new appointments and assisted with arrangements.
Education
DiplomaF - Finance and Actuarial Science
Technical University Of Kenya
Kenya 09.2018 - 03.2022
Certificate - Google Digital Marketing and E-Commerce
COURSERA
Kenya 02.2023 - 10.2023
Skills
- Telephone operation
- Keyboard typing speed
- Ordering office supplies
- Patience and composure
- Reliable punctuality
- Billing experience
- Organisational efficiency
- Meeting room preparation
- Front desk security protocols
- Customer Service
Affiliations
- Drawing, hiking, reading, watching documentaries and swimming
Accomplishments
• Modeling - Miss Kimana 2016/2017
• Active member - Music and Drama Club, Kimana Girls High School
• Treasurer - Mathematics Club, Kimana Girls High School
• Treasurer - Young Catholic Service (YCS), Kimana Girls High School
• Captain - Table Tennis Club, Kimana Girls High School. Accomplished to reach national levels.
• Treasurer - Technical University of Kenya Association in Actuarial Science (TUKAAS), Campus
Languages
English
Fluent
REFERENCE
• Mary Karanja | Manager | PrideInn Paradise Resort | 0714915215
• Lydia Benson | Director | The Mombasa Yatch |0794312372
Timeline
Receptionist
PrideInn Paradise Beach Resort & Spa Mombasa
08.2023 - 01.2025
Certificate - Google Digital Marketing and E-Commerce
COURSERA
02.2023 - 10.2023
Front Desk Agent
CityHub Electronics
01.2022 - 06.2023
DiplomaF - Finance and Actuarial Science
Technical University Of Kenya
09.2018 - 03.2022
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