Traveling
Rosemary Mwololo
Cabin Crew
Dubai,Dubai
Summary
Customer-minded professional committed to safety and service. Knowledgeable and polished with excellent communication and writing skills. Reliable cabin crew professional with wealth of expertise in airline industry. Offering superb work ethic and motivated, service-driven personality. Looking for exciting role as crew member. Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Cabin Service Assistant
Emirates Airlines UAE
Dubai, Dubai
05.2023 - Current
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Answered passenger questions and provided solutions to issues arising during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Ensured safety and comfort of customers onboard aircraft.
Restaurant Supervisor
Hilton Dubai Jumeirah
Dubai, Dubai
06.2021 - 05.2023
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Conducted weekly and monthly staff meetings to review performance and discuss upcoming events.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Developed and implemented standard operating procedures to maintain smooth operations.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Waitress
Hilton Hotel Creek
Dubai, Dubai
02.2019 - 05.2021
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Greeted new customers, discussed specials, and took drink orders.
Waitress
Kyo Cove Japanese Restaurant
Dubai, Dubai
11.2017 - 01.2019
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Greeted new customers, discussed specials, and took drink orders.
Education
Certificate In Food And Beverage Services And Sale - Good And Beverage
Kenya Utalii College
Kenya 04.2014 - 11.2016
Skills
Cabin searches
Team Building
Employee interaction
Safety standards and protocols
Preflight briefings
Cleanliness and sanitation
Food and beverage preparation
Aviation regulations
Guest services
Airline Operations
Emergency Response
Interpersonal communications
Product and service knowledge
Verbal and written communication
Interests
Socializing
Gyming
Watching movies
Reference
Available upon request
Timeline
Cabin Service Assistant
Emirates Airlines UAE
05.2023 - Current
Restaurant Supervisor
Hilton Dubai Jumeirah
06.2021 - 05.2023
Waitress
Hilton Hotel Creek
02.2019 - 05.2021
Waitress
Kyo Cove Japanese Restaurant
11.2017 - 01.2019
Certificate In Food And Beverage Services And Sale - Good And Beverage
Kenya Utalii College
04.2014 - 11.2016