Rosewell Hove
Abu Dhabi
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waiter
Warner Bros Abu Dabhi
03.2022 - Current
- As a Waiter at Hilton Dubai Palm Jumeirah, I provide guests with an exceptional dining experience by delivering prompt and courteous service
- I ensure accurate order taking and efficient delivery of food and beverages
- I manage multiple tables with attention to detail
- I also handle guest inquiries and concerns with professionalism
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Waiter
The Ritz-Carlton Dubai
01.2021 - 03.2022
- Mastered menu offerings to offer personalized recommendations and answer any inquiries with confidence
- Managed a variety of customer service situations with poise, including handling special requests
- Demonstrated meticulous attention to detail in setting tables, serving food and beverages, and processing transactions
- Upheld the Ritz-Carlton's reputation for luxury by ensuring the dining area was always pristine and inviting
- Contributed to a team-oriented environment, consistently meeting and exceeding the establishment's expectations for excellence.
Waiter
Hilton Abu Dhabi
02.2018 - 02.2020
- I efficiently managed table settings and maintained a clean dining area, adhering to the highest standards of cleanliness and sanitation
- My role involved effective communication with kitchen staff to coordinate timely preparation and presentation of dishes, as well as handling guest inquiries and resolving any issues with diplomacy and professionalism
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Certificate in Fitness Conditioning -
Triofocus
Rabdburg, South AfricaHigh School Diploma -
Masedi Combined School
Skills
- Food and Beverage Knowledge
- Sanitization Procedures
- Dietary Options
- Extensive Hospitality Background
- Dining Customer Service
- Personal Hygiene Assistance
- Problem-Solving
- Flexible Worker
- Cleanliness
- Strong multitasking
Accomplishments
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
Certification
Certificate in Fitness Conditioning, Triofocus
Timeline
Waiter
Warner Bros Abu Dabhi
03.2022 - Current
Waiter
The Ritz-Carlton Dubai
01.2021 - 03.2022
Waiter
Hilton Abu Dhabi
02.2018 - 02.2020
Certificate in Fitness Conditioning -
Triofocus
High School Diploma -
Masedi Combined School
Certificate in Fitness Conditioning, Triofocus
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