Roshan Fazil

Results-oriented professional with extensive experience in customer service and client engagement. Proficient in computer skills, product knowledge, and social selling, with a strong focus on client retention and dispute resolution. Expertise in managing email campaigns and utilizing CRM software like Salesforce to enhance client relationships. Committed to driving customer satisfaction through effective communication and strategic time management.

• Shuhant, Mehta, Boutique Manager, +971 58 515 9108, Dusoul by Dhamani LLC. UAE, UAE
• Safrool, Infas, Senior Quantity Surveyor, +971 56 321 6893, ALEC Engineering & Contracting LLC - UAE, UAE

• Best customer service! amazed with the friendliness and professionalism of Fazil he was super helpful and knew exactly what i was looking for.
• Good service from Mr. Roshan welcomes with smile.
• Excellent service. I visited Roshan Fazil at the Dubai mall branch today and he was extremely courteous, knowledgeable and helpful. He immediately diagnosed the issue with my shoes gave a clear recommendation for the solution and immediately handled everything. It’s a pleasure to deal with such a pleasant and helpful individual, he was even perceptive enough to notify me of a more convenient location for me to visit based on my address. I wish all interactions with retail staff in Dubai would be this smooth, clear and friendly.
• I want to extend my deepest gratitude to Roshan for his exceptional service. He truly understands the value of my shoes and goes above and beyond to ensure they receive the best care. Roshan’s expert advice helped me choose the right package, and his dedication to quality workmanship is evident in every detail. Thank you, Roshan, for your professionalism and outstanding support.
• Roshan has been assisting for my past two requirements in Cobbler. He has always been very professional, helpful and courteous. Also really appreciate his kind demeanour.
• Roshan has served us on our past few visits and his service has been very honest, consultative and friendly and the results of the restoration have been exceptionally good. Will keep coming back for more.
• I met with Mr Fazil today regarding a shoes restoration job and he was very helpful and knowledgeable about the process and the techniques that works for the specific damage that the shoe has and how to repair it. Thank you very much!
• Roshan was such great help and always provides excellent service!
• Rohan did a fantastic job with his client service skills, and cobbler’s craftsmanship in executing the job is always outstanding. I’ve been a loyal customer for years, and they never disappoint.
• They literally renewed my wife’s white pair of Axel Arigato. Raihan particularly was very helpful.
• Gave my Prada bag for full color restoration, and was very impressed with the final result. I was attended to by Mr. Roshan who was very professional and explained the process to me from start to end. He even checked up later to make sure there is no discolouration on the bag. Overall good customer service! I would highly recommend this place.
• It was a very pleasant experience fazil was very welcoming it’s the experience. The friendly staff exude warmth and hospitality, making you feel like part of the family from the moment you walk in. the cozy ambiance and attentive service elevate the experience to new heights. I specifically asked for him to finish it before I traveled and he delivered, so thank you for the wonderful experience i had very professional staff and
• Was at the cobbler yesterday to get two wallets repaired & restored. The service provided by the Srilankan male staff was exceptional. He was polite & knew exactly what service to provide after careful examination of the products. Looking forward to the results.
• I have used ‘the cobbler’ on a few occasions and attended to by a gentleman by the name of Roshan. He is an outstanding individual that provides professionalism with a smile and is extremely helpful. On both occasions Roshan went above and beyond my expectations to ensure my items were assessed, evaluated and provided a timely resolution. I highly recommend ‘the cobbler’ due to the outstanding service received and extremely satisfied with my repaired items.
• It was great experience at Gobler this morning, Fazil was amazing, welcoming and very helpful. My time went smooth and easy. Thanks for solving my issue with my belts.
• Roshan Fazil who attended to me today was quite courteous. Waiting to receive my serviced product.
• Fazil was great help.
• Roshan Fazil Super servise! Very friendly and polite ! Giving honest advice and solutions for the choose!
• Roshan in particular really took care of me and my shoes. Great service for any repairs !
• It was great dealing with Mr Roshan