Roshan Lewis
Receptionist / Administration
Summary
Experienced Administrative and Front Office Professional with 15+ years in school operations and customer service. Skilled in reception duties, communication management, record-keeping, event coordination, and executive support. Proficient in Microsoft Office, Phoenix system, Canva, and various social media platforms. Strong interpersonal skills, meticulous attention to detail, and adept multitasking abilities. Fluent in English, Hindi, and Marathi with a proactive and problem-solving mindset. Seeking a challenging remote or office-based administrative position to enhance organizational efficiency and deliver exceptional service.
Overview
16
16
years of professional experience
1
1
Language
Work History
Receptionist / Administrative Support
Cambridge International School Dubai
01.2016 - Current
- Manage front office operations, including visitor handling, phone calls, and email correspondence.
- Assist with general administrative duties, documentation, and staff coordination.
- Handle confidential information and forward official emails to relevant departments.
- Maintain professionalism and efficiency in a fast-paced school environment.
- Supported coordination of school events and activities as needed.
Phoenix Coordinator
Cambridge International School Dubai
01.2017 - Current
- Oversee and maintain the Phoenix student attendance system.
- Grant and revoke attendance access for teachers and academic heads.
- Enter student leaves, maintain attendance records, and generate regular/ad-hoc reports.
- Update school calendar in Phoenix with trips, events, and holidays.
- Identify and correct attendance discrepancies, ensuring policy compliance.
- Act as liaison between staff and leadership for Phoenix-related issues.
Parent Relations Executive (Additional Role)
Cambridge International School Dubai
01.2024 - 05.2024
- Communicated with parents via email and SMS regarding school updates.
- Scheduled and coordinated school tours for prospective families.
- Managed password reset support for the Gems Connect app.
- Handled social media platforms (Instagram, Facebook, Twitter, YouTube) and posted media content.
- Designed event posters using Canva for school functions like Coffee Mornings.
- Uploaded visual content to the in-school Magic Info display system.
- Addressed parent queries and followed up with relevant departments for resolution.
Administrative Assistant
The New Cambridge High School, Dubai
06.2014 - 07.2016
- Managed incoming telephone calls with professionalism, ensuring effective communication and support.
- Conducted data entry for marks sheets, enhancing accuracy and efficiency in academic record-keeping.
- Provided comprehensive administrative support to the academic team, facilitating smooth operations within the school.
- Prepared memos and handled professional correspondence, improving internal communication and responsiveness.
Member Coordinator / Front Office
Snap Fitness Gym
01.2013 - 08.2013
- Managed and updated the membership database, ensuring accuracy and timely reporting for the Membership committee.
- Generated member prospect leads through diverse channels, enhancing outreach and engagement.
- Developed organized spreadsheets for member prospects, streamlining communication and follow-up processes.
- Delivered exceptional customer service to members and clients, fostering a welcoming environment at Snap Fitness.
Front Office Receptionist
Painterior India
04.2011 - 10.2012
- Managed incoming calls and efficiently directed them to the appropriate departments, enhancing communication flow.
- Maintained a comprehensive register for each individual, ensuring accurate records and streamlined operations.
- Actively participated in weekly reviews and presentations, contributing insights on company progress and customer feedback.
- Resolved customer issues promptly, escalating when necessary, which improved overall customer satisfaction.
Personal Assistant & Store In-Charge
Kanika Mehra Fashion Studio
01.2010 - 10.2010
- Managed daily operations of Kanika Mehra Fashion Studio, ensuring a welcoming environment for clients.
- Handled client communications and scheduled appointments, enhancing customer satisfaction and retention.
- Conducted inventory checks and restocked shelves, maintaining optimal product availability and organization.
Education
Bachelor of Commerce -
Dr. C. V. Raman University
II P.U.C - undefined
Board of Higher Secondary Education
S.S.L.C - undefined
Secondary Education Examination Board
Skills
Software : Phoenix, SIMS, Salesforce
MS Word, Excel, PowerPoint
Microsoft Outlook
Google Docs & Sheets
Gmail & Google Drive
Canva (design & posters)
Social media handling
Instagram & Facebook updates
YouTube content uploads
Magic Info screen updates
Email correspondence
Event coordination support
Report creation
Document control
Front desk operations
Disclaimer
I hereby declare that the information provided above is true to the best of my knowledge. Original documents and references will be provided upon request. Thank you for your time and consideration. Sincerely, Roshan Lewis
Timeline
Parent Relations Executive (Additional Role)
Cambridge International School Dubai
01.2024 - 05.2024
Phoenix Coordinator
Cambridge International School Dubai
01.2017 - Current
Receptionist / Administrative Support
Cambridge International School Dubai
01.2016 - Current
Administrative Assistant
The New Cambridge High School, Dubai
06.2014 - 07.2016
Member Coordinator / Front Office
Snap Fitness Gym
01.2013 - 08.2013
Front Office Receptionist
Painterior India
04.2011 - 10.2012
Personal Assistant & Store In-Charge
Kanika Mehra Fashion Studio
01.2010 - 10.2010
II P.U.C - undefined
Board of Higher Secondary Education
S.S.L.C - undefined
Secondary Education Examination Board
Bachelor of Commerce -
Dr. C. V. Raman University