Roshani Thapa
Dubai,UAE
Summary
Dynamic and guest-focused Food and Beverage professional with a strong background in luxury hospitality, fine dining, and resort operations. Experienced in delivering highly personalized service, anticipating guest needs, and ensuring seamless dining experience. Skilled in wine and beverage service (WSET Certified), restaurant operations, inventory management, and staff training. Versatile and adaptable, having worked across multiple F&B outlets, including fine dining, all-day dining, and private events. Passionate about maintaining Forbes service standards, creating unforgettable guest moments, and contributing to operational excellence in a fast-paced hospitality environment.
Overview
6
6
years of professional experience
1
1
Certification
3941
3941
years of post-secondary education
Work History
Waitress
Conrad Dubai
Dubai, UAE
07.2022 - Current
- Deliver exceptional service standards in a professional and welcoming manner, enhancing the guest experience.
- Assist the Supervisor in ensuring the smooth and efficient operation of the section while upholding the highest level of service excellence in accordance with the company's brand standards, Forbes standards, and management guidelines.
- Proactively welcoming and engaging all guests, anticipate and address guest needs, ensuring a hospitality atmosphere and swift resolution of any challenges throughout their stay.
- Effectively communicate and delegate tasks to the team while supporting the training and development of the team members to ensure operational efficiency and maintain high service quality.
- Foster strong working relationships with all departments, providing support and collaboration as needed to maintain seamless operations.
- Efficiently handle guest inquiries and requests with courtesy, as well as monitor and enhance guest satisfaction by addressing concerns with professionalism.
- Resolved guest complaints promptly and professionally, notifying outlet management of concerns.
- Ensure a pristine, well organized, and sophisticated dining environment while adhering to luxury hospitality standards for a flawless and memorable guest experience.
- Spearhead initiatives to enhance guest engagement, such as personalized farewell gifts, handmade sketch, handwritten notes, or surprise treats for special occasions.
- Oversee inventory management, procurement of food and general items through BirchStreet, monitor cost and consumption reports, and create memorable 'wow' moments for guests.
Waitress
Hideaway Beach Resort & Spa
Dhonakhuli Island, Maldives
09.2021 - 07.2022
- Provided exceptional, personalized service in a high-end resort, catering to international guests with diverse cultural expectations.
- Assisted in curating unique dining experiences, such as beachfront dinners, private in-villa dinning, and special event setups.
- Demonstrated extensive menu knowledge, including local and international cuisine, dietary accommodations, and allergen awareness.
- Assisted in room service operations, delivering food and beverage efficiently while maintaining five-star presentation and etiquette.
- Supported different teams by adapting to diverse dining environments, from casual breakfast settings to high-end fine dining experiences.
- Developed versatility and cross-training in multiple outlets, gaining expertise in different dining styles and service protocols.
- Assisted in table setups and restaurant preparations, ensuring readiness for peak service hours and special events.
- Handled cash, credit card transactions, and billing inquires, ensuring accuracy and adherence to resort financial policies.
- Assisted with inventory checks, restocking, and beverage service when required.
- Delivered highly personalized, refined service in a fine dining environment, maintaining an elegant yet discreet presence.
- Anticipated guests needs while ensuring attentive yet unobtrusive service, creating a sophisticated and seamless experience.
Trainee/Waitress
New World Beijing Hotel
Beijing, China
04.2019 - 02.2020
- Delivered exceptionally personalized service to guests with Club lounge benefits, ensuring a luxurious and exclusive experience.
- Provided guests with comprehensive information and assistance regarding hotel facilities, local attractions, and special services.
- Managed guest inquiries, calls, messages, and special requests, ensuring efficient recording, processing and prompt resolution.
- Swiftly addressed and resolved guest concerns with professionalism, courtesy, and a focus on guest satisfaction.
- Assisted in the setup and presentation of the lounge for breakfast, afternoon tea, and happy hour, maintaining club-level service standards.
- Conducted daily reporting on guest arrivals, departures, and VIP check-ins, ensuring smooth operations and personalized service.
- Attended daily departmental meetings to stay informed about guest preferences, special requests, and operational updates.
- Performed room inspections, ensuring all amenities and supplies were properly stocked, replenished, and maintained to brand standards.
- Monitored inventory and presentation of lounge amenities, reporting discrepancies and ensuring a consistently premium experience.
Education
Bachelor of Business Administration - Business
Jaipur National University
India /2022 - /2025
Diploma of Education - Hospitality
NTP Tourism Affairs College
Kathmandu, Nepal /2018 - /2020
Skills
- Guest engagement and service excellence
- Wine and Beverage Knowledge (WSET Certified)
- Cocktail and Certified Barista Skills (Latte Art)
- Problem-solving and conflict resolution
- Time management and multitasking in high pressure environments
- Inventory and cost control
- Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- POS Systems (Micros, Opera, On-Q PMS,
- Procurement and Inventory management (BirchStreet)
- Luxury Hospitality and Forbes service standards
- Team leadership and staff training
Languages
Nepali
Native
English
Fluent
Chinese (Mandarin)
Intermediate
Hindi
Fluent
Accomplishments
- Four-time "Brand Ambassador'' award recipient, recognised for excellence in service and guest engagement.
- Nominated for "Employee of the month" February 2021
- Celebrity of the Month - April 2023 & November 2024
Certification
WSET Level 1 wine training
Barista Course
Timeline
Waitress
Conrad Dubai
07.2022 - Current
Waitress
Hideaway Beach Resort & Spa
09.2021 - 07.2022
Trainee/Waitress
New World Beijing Hotel
04.2019 - 02.2020
WSET Level 1 wine training
Barista Course
Bachelor of Business Administration - Business
Jaipur National University
/2022 - /2025
Diploma of Education - Hospitality
NTP Tourism Affairs College
/2018 - /2020
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