Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Timeline
OperationsManager
Roshdi Shamet

Roshdi Shamet

Dubai

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

9
9
years of professional experience
3
3
years of post-secondary education
2
2
Language

Work History

Customer Service Representative

Tabby
Dubai
11.2021 - Current
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Handled customer inquiries and suggestions courteously and professionally.

Health Toursim

Care Hospitals
Hyderabad, Telangana
2014.08 - 2019.12
  • Resolved problems, improved operations and provided exceptional service.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Identified issues, analyzed information and provided solutions to problems.
  • Self-motivated, with a strong sense of personal responsibility.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Accomplished multiple tasks within established timeframes.
  • Improved marketing to attract new customers and promote business.

Education

Bachelor of Science - Bachelor of Computer Applications

Osmani University
05.2012 - 05.2015

Skills

Technical Support

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Interests

Writing stories

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

Tabby
11.2021 - Current

Health Toursim

Care Hospitals
2014.08 - 2019.12

Bachelor of Science - Bachelor of Computer Applications

Osmani University
05.2012 - 05.2015

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Roshdi Shamet