Roshini Chandrakeerthi
Dubai,UAE
Summary
Executive Support | Travel & Coordination | Company Administration | Banking
Dedicated and well-organized office administrator with expertise in managing a variety of administrative, technical, and executive support responsibilities. Strong management skills in overseeing administrative staff and managing office tasks to satisfy organizational needs.
Employer challenges are planned for, followed, and resolved using creative and unconventional thinking.
Overview
21
21
years of professional experience
Work History
Travel coordinator | Company Administration Assistant
Monjasa DMCC
Dubai, UAE
10.2018 - Current
- Primary contact for all travelers, addressing all travel concerns and providing assisting with practical solutions
- Managing all company travel, which includes ticketing and itineraries
- Processing of employee business visas
- Revision of purchasing and travel policies to ensure compliance with in-house standards
- Liaising with the Global Admin team related to admin and travel work
- Managing company guesthouse
- Managing photo shoots for employee corporate pictures
- Overviewing company supplies
- Monitoring and responding to the UAE Office emails (Admin shared email account)
- Overviewing first-aid in the workplace
- Overviewing and Maintaining all office maintenance services and contracts
- Handling visas and hotel booking requirements for visitors
- Handling lunch program for the office and coordinating with accounts
- Liaising and negotiating with current and potential suppliers
- Maintaining expense management app for company credit card expenses
- Handling Ejari/Tenancy/PO Box renewal and related matters
- Complying with Group policies and guidelines
- Maintaining company platform Navision for the approval process
- Liaising with HR for training projects, new employee arrangements and onboarding
- Handling service operatives on daily basis
- Overviewing couriers and custom-related matters
- Assisting with company events
Customer Services and Administrative Executive, Collection Officer
Citibank
Dubai, UAE
01.2011 - 01.2016
- Reporting to UAE Manager - CITI Bank Dubai
- Performing day-to-day administrative tasks such as maintaining information files and processing paperwork
- handled or arranged administrative work in the department (set up/ schedule team meetings, etc.,) and provided training assistance to newly joined employees
- Set up a strong relationship with UAE bank network authorities, and coordinate with internal departments of Citi Phones, Operations, Credit policy, Fraud, Telemarketing & HR etc.
- Placing Request for cheque-related queries such as Stop cheques, Collection of Return cheque, Manager's Cheques, Security cheques, Represent cheques and note on queries received via e-mail/ECCMS
- AMR (STL) - Verify with HR for the Salary Transfer Loans customers, and handle salary transfer loans (Bucket 1,2,3,4)
- Issuance of all kinds of letters- liability, clearance, settlement letters etc., and Citi account-related queries - Inserting/Removal of the block
- Handling complaints, settling disputes & resolving grievances and conflicts, or otherwise negotiating with others
- Also resolving the queries of walk-in clients
- Experience in Verification of customer details for CIU (Credit Initiating Unit)
- Maintain the latest customer profiles in the bank records to maintain the productivity report.
Tele Marketing Executive
Bank Dubai, U.A.E
Dubai
01.2008 - 01.2011
Personal Assistant
ABC Radio Network
Colombo
01.2006 - 01.2007
Customer Services Executive
DFCC Bank
Colombo
01.2004 - 01.2005
Tele Marketing Executive
Peach International, Technology & Education
Colombo
01.2003 - 01.2004
Education
Certificate of Higher Education -
Sujatha College
Colombo, Sri LankaSkills
- Verbal and written communication skills Ability to multi-task under pressure
- Strengths in analyzing & problem-solving in Office Administration and Travel
- Strong commitment, vision, and leadership Client Relations
- Powerful negotiator & process implementation Professional & energetic work attitude
- Software:
- MS Office (Word, Excel, PowerPoint), Photoshop
Languages
English
Fluent
Sinhala
Native
Hindi
Elementary
Accomplishments
§ General Certificate of Education Advanced Level Examination
§ General Certificate of Education Ordinary Level Examination
§ Successfully completed British Council Advanced Level
§ Successfully completed office Package in Singapore Informatics & IATA Ticketing course
Timeline
Travel coordinator | Company Administration Assistant
Monjasa DMCC
10.2018 - Current
Customer Services and Administrative Executive, Collection Officer
Citibank
01.2011 - 01.2016
Tele Marketing Executive
Bank Dubai, U.A.E
01.2008 - 01.2011
Personal Assistant
ABC Radio Network
01.2006 - 01.2007
Customer Services Executive
DFCC Bank
01.2004 - 01.2005
Tele Marketing Executive
Peach International, Technology & Education
01.2003 - 01.2004
Certificate of Higher Education -
Sujatha College
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