ROSHINI SUDHAKAR
Dubai,UAE
Summary
Experienced professional with a strong background in client consultation, market research & analysis, and sales & business development. Demonstrates exceptional adaptability and attention-to-detail in managing customer relationships and documentation. Proven ability to collaborate effectively within teams, consistently delivering high-quality reports and maintaining meticulous documentation management. Career goal includes leveraging expertise to drive business growth and enhance customer satisfaction.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Immigration Consultant
Y Axis Immigration - Middle East DMCC
Dubai
01.2022 - 03.2025
- Client Consultation: Provide expert advice on immigration processes, visa applications, and legal requirements
- Sales and Business Development: Actively pursue leads, convert inquiries into sales, and consistently meet or exceed sales targets
- Client Relationship Management: Build and maintain strong relationships with clients, ensuring seamless communication throughout the immigration process
- Documentation and Application Handling: Prepare, review, and manage immigration documents with accuracy and compliance
- Market Research: Stay updated on immigration policies, regulatory changes, and industry trends to provide accurate information
- Customer Service: Address client inquiries, concerns, and complaints promptly and professionally
- Follow-ups and Client Engagement: Conduct regular follow-ups with potential and existing clients to facilitate a smooth process
- Lead Management: Track and manage leads from various sources, ensuring timely follow-ups and successful conversions
- Consultative Selling: Analyze client needs and provide tailored immigration solutions aligned with their goals
- Training and Self-Development: Continuously enhance knowledge of immigration policies, sales techniques, and market trends
- Coordination with Internal Teams: Collaborate with processing teams, case officers, and document specialists for seamless application handling
- Compliance and Legal Knowledge: Ensure all activities adhere to immigration laws and regulations while staying informed about updates
- Problem Solving: Address challenges and obstacles in the immigration process by providing effective solutions
- Administrative Support: Maintain detailed records of client interactions, applications, and payments using CRM systems
- Client Eligibility Assessment: Conduct in-depth evaluations of client profiles to determine their eligibility for various immigration programs and provide personalized recommendations
- Webinars & Seminars Participation: Engage in informational sessions, webinars, and client seminars to educate potential applicants about immigration pathways and industry updates
- Upselling & Cross-Selling Services: Identify opportunities to promote additional immigration-related services, such as job search assistance and resume marketing, to enhance client success
Student Counselor – Study Abroad (UK, Canada, US)
Haritha Overseas Education
08.2021 - 12.2021
- Provided expert guidance to students on study abroad opportunities in the UK, Canada, and the US, assisting them in choosing the right universities and programs
- Managed end-to-end student counseling, from initial consultation to final application submission, ensuring a smooth process
- Handled visa documentation, guiding students through the application process while ensuring compliance with immigration regulations
- Assisted in sales and lead conversion by engaging with potential students, understanding their academic goals, and recommending suitable study options
- Maintained strong relationships with students and parents, addressing inquiries and providing timely updates on applications and visa procedures
- Coordinated with universities and embassies to facilitate a seamless admission and visa process
Freelance Content & Report Writing
New Zealand-Based Employer
08.2019 - 06.2021
- Assisted a New Zealand-based engineer in drafting, structuring, and refining technical reports, ensuring clarity, coherence, and compliance with industry standards
- Conducted thorough research and data analysis to support report development, providing well-documented insights and structured content
- Proofread and edited technical documents to eliminate errors, enhance readability, and maintain consistency in formatting and language
- Collaborated on content creation, including drafting professional documents, project summaries, and technical write-ups, tailored to meet specific client requirements
- Ensured reports and written materials adhered to regulatory and compliance standards relevant to the industry
- Managed document revisions based on feedback, ensuring timely completion and submission of high-quality reports
- Applied strong attention to detail to identify and rectify errors, maintaining accuracy and professionalism in all written materials
Education
Bachelor of Arts - English Literature
Nirmala College for women
08.2018 - 05.2021
Skills
- Client Consultation
- Report Writing
- Market Research & Analysis
- Sales & Business Development
- Adaptability
- Customer Relationship
- Documentation Management
- Team Collaboration
- Attention-to-Detail
Languages
English
Tamil
Personal Information
- Date of birth: 21/12/2000
- Marital status: Single
- Visa status: Residence Visa
Timeline
Immigration Consultant
Y Axis Immigration - Middle East DMCC
01.2022 - 03.2025
Student Counselor – Study Abroad (UK, Canada, US)
Haritha Overseas Education
08.2021 - 12.2021
Freelance Content & Report Writing
New Zealand-Based Employer
08.2019 - 06.2021
Bachelor of Arts - English Literature
Nirmala College for women
08.2018 - 05.2021
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