ROSHLEY ABEY
Sharjah,UAE
Summary
Detail-oriented and customer-focused professional with 6+ years of experience in client relations, administrative support, and immigration services. Skilled in handling customer inquiries, managing documentation, and streamlining application processes with efficiency. Strong communication, problem-solving, and organizational abilities. Seeking a position as an Administrative Assistant, Customer Service Representative, or Receptionist to apply expertise in client support and office management, contributing to improved operational efficiency and customer satisfaction.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
SENIOR CLIENT CASE SPECIALIST
Y-AXIS MIDDLE EAST DMCC
Sharjah, UAE
08.2018 - Current
- Handled inbound leads through phone and email, offering expert guidance on the immigration process while maintaining strong client relationships and following up on potential prospects.
- Managed the complete lifecycle of immigration applications, including Permanent Residence, Visit, and Student Visas, serving as the primary point of contact for both clients and colleagues.
- Conducted in-depth client interviews to assess eligibility for various immigration programs, carried out preliminary evaluations, and provided personalized consultations on procedures and associated costs.
- Identified opportunities to improve operational efficiency within the company, implementing enhancements to better meet the evolving needs of clients and the organization.
RECEPTIONIST CUM ADMIN SECRETARY
MASTERWAY IMMIGRATION
Dubai, UAE
01.2018 - 08.2018
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Organised client meetings, prepared agendas and took detailed minutes.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Assisted with budget preparations enabling effective financial planning.
- Updated company databases by inputting new employee contact information and employment details.
SALES REPRESENTATIVE
GITEX SHOPPERS
Dubai, UAE
03.2017 - 09.2017
- Engaged with customers to understand their needs and provided tailored product recommendations.
- Demonstrated product features and benefits to drive sales and enhance customer experience.
- Assisted in managing stock levels, replenishing displays, and ensuring product availability.
- Processed transactions efficiently, handled payments, and maintained accurate sales records.
- Worked in a fast-paced environment, meeting daily and event-specific sales targets.
- Provided after-sales support and addressed customer inquiries to ensure satisfaction.
- Collaborated with team members to maximize sales opportunities and enhance brand visibility.
CUSTOMER SERVICE REPRESENTATIVE
SAMSUNG LLC
Dubai, UAE
10.2016 - 12.2016
- Responded to client inquiries through phone, email, and in-person, offering precise information about visa applications, immigration processes, and services.
- Assisted clients in completing forms and gathering the required documents, ensuring all paperwork was accurate and prepared for submission.
- Organized and maintained both physical and digital client files, adhering to company and legal standards for document storage and retrieval.
- Supported customers with inquiries related to the Samsung Note 7 recall, providing detailed information on refund procedures, eligibility, and timelines.
- Managed refund requests efficiently, ensuring proper documentation and timely processing in line with company policies.
- Addressed and resolved customer complaints and issues related to the recall, including payment discrepancies and product exchanges, ensuring customer satisfaction remained high.
Education
Bachelor of Business Administration -
University of Madras
09.2015 - 05.2018
Skills
- Salesforce CRM
- Client Database Maintenance
- Product Knowledge
- Microsoft Excel Advanced Level (Pivot Tables, VLOOKUP, Macros, Data Analysis, etc)
- Good Communication Skills
- Microsoft Office Suite (Word, PowerPoint, Outlook)
- Data Analysis
- Customer Service
- Teamwork
- Visa Application Expertise
Languages
English
Proficient (C2)
Malayalam
Proficient (C2)
Hindi
Upper intermediate (B2)
Tamil
Upper intermediate (B2)
Certification
Advanced Excel Certification – Zabeel International Institute of Management & Technology
References
References available upon request.
Timeline
SENIOR CLIENT CASE SPECIALIST
Y-AXIS MIDDLE EAST DMCC
08.2018 - Current
RECEPTIONIST CUM ADMIN SECRETARY
MASTERWAY IMMIGRATION
01.2018 - 08.2018
SALES REPRESENTATIVE
GITEX SHOPPERS
03.2017 - 09.2017
CUSTOMER SERVICE REPRESENTATIVE
SAMSUNG LLC
10.2016 - 12.2016
Bachelor of Business Administration -
University of Madras
09.2015 - 05.2018
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