ROSHNA ED
Sharjah,UAE
Summary
A 6+ years experienced airport customer service executive and front desk customer service staff to succeed in an environment of growth and excellence and earn a job which provides job satisfaction and self development and help to achieve personal as well as organization goals.
Overview
2026
2026
years of professional experience
2015
2015
years of post-secondary education
Work history
Receptionist / Administrative Executive
AEON Digital Advertising Material Company
Dubai
2025.07 - 2026.02
- Manage front desk operations, including welcoming visitors, clients, and vendors in professional manner.
- Handle incoming and outgoing calls, emails, and WhatsApp inquiries; route communication to appropriate departments.
- Maintain accurate records of client inquiries, job requests, and follow-ups.
- Coordinate meeting schedules, appointments, and conference room bookings.
- Prepare and maintain administrative documents such as quotations, invoices, delivery notes, and office correspondence.
- Support sales and operations teams with data entry, documentation, and report preparation.
- Maintain filing systems (physical and digital) to ensure easy access and compliance with company standards.
- Coordinate with suppliers, couriers, and internal teams for material dispatch and receipt.
- Assist HR and management with attendance records, basic payroll support, and staff coordination when required.
Senior Customer Executive Officer
Indigo Airlines
Cochin, India
- To provide all necessary information to passengers and make their journey easier and comfortable
- Manning of check-in counters for departing passengers, as well as arrival and departure gates
- Assist Business customers during flight irregularities, coordinating and communication with affected passengers to ensure passenger experience remains positive
- To take service recovery measures when appropriate to protect customer experience
- Dealing with high-net worth individuals in professional and mature manner and assist if needed
- Handle customer complaints and maintain understanding and professional attitude, even when handling unpleasant customers
- Verifying passengers' identities and issuing boarding passes
Customer Executive Officer
Bangalore International Airport
Bangalore, India
- Dealing with high-net worth individuals in professional and mature manner and assist if needed
- Handle customer complaints and maintain understanding and professional attitude, even when handling unpleasant customers
- Assist Business customers during flight irregularities, coordinating and communication with affected passengers to ensure passenger experience remains positive
Education
Diploma - Aviation, Hospitality & Travel Management
Frankfin Institute
UK 2014.01 - 2015.01
Bachelor of Arts - Functional English
Carmel Collage
Kerala, India 2012.01 - 2014.01
12th Grade & Matriculation - Higher Secondary
Higher Secondary School Education, Government of Kerala
Kerala, IndiaSkills
- Fidelio
- Skyspeed
- Skyspot
- Vedelin
- MS Office
- ZOHO(CRM) software
LANGUAGES
English - Proficient
Fluent
Malayalam - Native
Native
Hindi - Advanced
Upper intermediate
Personnel Details
Passport Number: C7634738
Nationality: Indian
Height: 166 cm
Accomplishments
- Customer Complaint Resolution - Resolved over 95% of customer complaints within 24 hours consistently.
- Passenger Satisfaction Improvement - Increased passenger satisfaction scores by 15% in three years.
- Efficient Check-In Management - Processed over 2,000 check-ins monthly with zero errors.
- Flight Irregularity Coordination - Coordinated 10+ flight irregularity responses monthly, ensuring minimal disruption.
Current Status
Currently Working
Immediately Available
Timeline
Receptionist / Administrative Executive
AEON Digital Advertising Material Company
2025.07 - 2026.02
Diploma - Aviation, Hospitality & Travel Management
Frankfin Institute
2014.01 - 2015.01
Bachelor of Arts - Functional English
Carmel Collage
2012.01 - 2014.01
Senior Customer Executive Officer
Indigo Airlines
Customer Executive Officer
Bangalore International Airport
12th Grade & Matriculation - Higher Secondary
Higher Secondary School Education, Government of Kerala