Rosil Balanza Concepcion
Assistant Store Manager
DUBAI,Philippines
Summary
Accomplished skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
25
25
years of professional experience
Work History
Assistant Store Manager (Bath and Body Works)
Alshaya Group
05.2013 - 03.2024
- Led and motivate the store team to increase sales and ensure efficiency.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Implement Store layout, visual merchandising, stock and fixture positioning according to brand guidelines and promotions.
- Coordinating with all division team to reach the target set by Management.
- Manage manpower planning according to the needs of the Business.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Identified issues, analyzed information and provided solutions to problems.
- Support staff and Identify customer needs through asking questions, confidently recommend and demonstrate appropriate products, recommend link products at every sale opportunity.
- Responsible for security and cleanliness of the store.
Call Agent
Alshaya Group
02.2013 - 05.2013
- Answering incoming calls from customers
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Achieved targeted call resolution times by swiftly identifying issues and providing solutions.
- Provide personalized customer service by responding to the needs of customers.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
POTBELLY Sandwich Shop
Alshaya Group
05.2011 - 02.2013
- Ensure that our guests receive prompt, friendly and personalized service, are greeted and served with a positive attitude, notify managers of specific
guest, needs and requests. - Act as a final check on the quality of food beverage before they are served.
- To create the Potbelly experience, make people happy and provide exceptional customer service
through our people, our products, and our place. - Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Strong communications to support the Store Managers for opening new store outlet within UAE.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team planning, demonstrating an ability to work collaboratively and effectively.
Zamboanga Restaurant - Receptionist (5 Star Resto)
Jalandoni Family
09.1999 - 06.2009
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Managed high-volume phone lines, addressing inquiries and confirming reservations with accuracy and professionalism.
- Managed a large group of tourist reservation by providing clear instructions, guidelines, and information.
- Maintained a clean and welcoming reception area for enhanced guest comfort.
- Sharing historical, cultural, and geographical insights about the traditional dance of Visayas and Mindanao performed restaurant's wide stage, a highlight of the establishment.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Advised customers about special offerings and menu items to help drive sales.
- Opened and closed seating sections according to volume of guests.
Education
Bachelor of Science -
Philippine Christian University of Manila
Manila Philippines05.2023
Trade - Food And Beverage Service Attendant (Training)
Trade School
Tagum City Philippines 03.2010 - 06.2010
Skills
- Customer Relations
- Team Building
- Organizational Development
- Store Organization
- Mentoring and Coaching
- Cost Control
- Store Opening and Closing
- Sales Strategies
Languages
English
Japanese
Additional Information
To work in an organization that provides an opportunity to gain acquaintance and experience.
Wish to optimally utilize my potential to add value to the organization and to contribute
management/leadership and interpersonal skills to the benefit of the organization.
PERSONAL INFORMATION
- Nationality : Filipino
- Birth Date : 28-JUNE-1982
- Civil Status : Married
- Visa Status : Residence
- Passport No. : P0315824B
REFERENCE
- Name: Marietta Caluag
- Contact No. +971 525638885
Timeline
Assistant Store Manager (Bath and Body Works)
Alshaya Group
05.2013 - 03.2024
Call Agent
Alshaya Group
02.2013 - 05.2013
POTBELLY Sandwich Shop
Alshaya Group
05.2011 - 02.2013
Trade - Food And Beverage Service Attendant (Training)
Trade School
03.2010 - 06.2010
Zamboanga Restaurant - Receptionist (5 Star Resto)
Jalandoni Family
09.1999 - 06.2009
Bachelor of Science -
Philippine Christian University of Manila
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