Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
29
29
years of professional experience
6
6
years of post-secondary education
Work History
Physiotherapist
Home care
Sao Paulo, Brasil
05.2006 - 06.2022
Liaised with external physical therapy providers to meet care continuity requirements.
Improved patient joint mobility through bespoke exercise programmes.
Reflected on clinical practice and clinical reasoning through regular supervision sessions.
Harnessed critical thinking skills to diagnose patient problems.
Provided thorough patient care, meeting recognised clinical standards for continued safe practice.
Used massage and muscle manipulation techniques to provide therapeutic relief.
Educated patients on condition prevention techniques to minimise requirements for repeat care.
Facilitated aquatic therapy and outpatient musculoskeletal services.
Stayed up-to-date with regulatory requirements to maintain consistent compliance with safe working practices.
Communicated closely with clients and carers, respecting privacy, dignity and confidentiality.
Involved carers and relatives in patients' treatment, review and rehabilitation processes.
Informed patients of necessary exercise routines to be performed between appointments.
Consultant - sales operations Fashion Clothes
Mango Brasil Comercial
Sao Paulo, Brasil
04.2001 - 02.2007
Maintained ownership of Clothes sales pipeline, sourcing and developing new business opportunities to drive sales.
Used multi-source data to determine sales and delivery terms for products and services.
Grew annual revenue by 90% with targeted sales and marketing strategy.
Negotiated and closed sales to secure profitable deals and contracts.
Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
Customized promotional strategies to meet needs of different clients, products and services.
Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.
Demonstrated products to encourage purchases by showcasing features and benefits.
Sales/Manage
Tecidos Michelita Ltda
Sao Paulo, Brasil
04.1993 - 08.1996
Allocated teams, materials and calendar space for individual projects.
Optimised sales methods to best engage, acquire and retain customers.
Collected customer and market feedback and reported information to company leadership.
Prioritised and followed up on critical leads to boost new customer onboarding.
Achieved exceptional client satisfaction feedback and ratings.
Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
Monitored sales team performance, providing effective training to help reach revenue and profit targets.
Hired and trained dedicated and high-achieving sales teams.
Oversaw planning and execution of targeted sales and marketing strategies.
Leveraged strategic networking to create new business opportunities.