ROSITSA ANGELOVA

• Responsible for delivering exceptional and unparalleled level tailored service with meticulous attention to detail in Etihad's signature three- room suit "The Residence" on board A380

• Skilled in VVIP protocols with proven competency of working with executive, VVIP level passengers, maintaining utmost discretion and confidentiality;
• Responsible for VVIP passengers' safety and exceptional dining;
• Certified and experienced in handling abnormal situations, medical emergencies and fire fighting;
• Maintaining exceptional team work by supporting other crew members and pilots;
• Skilfully working in a challenging, multicultural ever-changing aviation environment;
• Maintaining an excellent attendance record and on time performance throughout the years.
• Rewarded by Etihad Airways with a prestigious recognition as a 2023 NPS Star for demonstrating exceptional dedication to customer satisfaction after a thorough review on guest feedback and other essential data.

Proudly represented Etihad Airways in numerous company promotional events as a team leader and awarded Certificate of Appreciation for professionalism at CPRO engagements, some of them listed below:

• Formula 1 Abu Dhabi Grand Prix (2020-2022);
• Dubai Airshow 2021;
• Movie "Mission Impossible-2023" at Zayed International Airport.

• Provided outstanding level of service by working closely with fellow cabin crew members to coordinate service delivery in Business class;
• Performed and mastered excellent galley management to efficiently deliver a top notch service to business class guests;
• Perfected menu discussions and table setting.

• Worked collaboratively with other cabin crew members to ensure seamless service delivery and on-time performance;
• Ensured compliance with all regulatory safety requirements and company guidelines.

• Provided outstanding customer service to First and Business class passengers on board Qatar Airways ensuring a luxurious and comfortable travel experience;
• Presented and served gourmet meals and beverages, including fine dining service and wine pairing

• Developed strong customer service skills, safety management expertise, and the ability to effectively communicate and collaborate in a fast-paced environment, ensuring a pleasant travel experience for economy class customers.

• Conducted International correspondence;
• Organized and coordinated international activities;
• Correspondence and experience exchanging with competent authorities of other countries on the national labor legislation and employment of foreigners.