ROSS HORWITZ
Dubai
Summary
Accomplished professional with extensive expertise in multi-outlet operations and luxury hospitality, demonstrating exceptional team leadership overseeing 1,500+ employees. Proven track record in budgeting and forecasting, training and development, and enhancing guest experience. Skilled in beverage operations, pre-openings, turnarounds, and stakeholder management. Committed to driving excellence in hospitality through strategic initiatives and operational efficiency.
Overview
12
12
years of professional experience
Work history
Food & Beverage Manager
Emirates Flight Catering
Dubai
2022.08 - 2025.12
- Manage food and beverage operations across Emirates First Class, Business Class, and multiple airline lounges.
- Team made up of 1,500+ employees across management and frontline teams.
- Drive service quality, operational efficiency, and brand consistency.
- Oversee all beverage operations and airport event-related outlets.
- Handle guest recovery and stakeholder coordination in a high-pressure environment.
Food & Beverage Manager (HOD)
Radisson Blu Hotel & Resort
Abu Dhabi
2021.11 - 2022.07
- Head of Department for 9 outlets plus Banquets & Events.
- Rebuilt department post-COVID quarantine, returning it to profitability.
- Launched successful brunch and pool party concepts.
- Achieved multiple city award nominations within months.
Restaurants Operations Manager
The Westin Abu Dhabi Golf Resort & Spa
Abu Dhabi
2019.11 - 2021.11
- Managed 5 restaurants and 3 bars in a luxury resort.
- First Marriott hotel in Abu Dhabi to reopen all F&B outlets post-quarantine.
- Delivered award-winning brunch and dining concepts.
- Nominated for F&B Manager of the Year.
Various F&B Management Roles
Marriott International
Abu Dhabi
2016.01 - 2019.01
- Managed All-Day Dining, Lobby Café, Rooftop Bar, and In-Room Dining operations.
- Led teams across restaurants, cafés, bars, and 379-room IRD service.
Assistant Food & Beverage Manager
Marriott African Pride 15 On Orange
Cape Town
2014.01 - 2016.01
Education
Diploma - Hospitality Management
Cape Peninsula University of Technology (CPUT)
Cape TownSkills
- Multi-Outlet Operations
- Luxury Hospitality
- Team Leadership (1,500 Employees)
- Budgeting & Forecasting
- Training & Development
- Guest Experience
- Beverage Operations
- Pre-Openings & Turnarounds
- Stakeholder Management
Timeline
Food & Beverage Manager
Emirates Flight Catering
2022.08 - 2025.12
Food & Beverage Manager (HOD)
Radisson Blu Hotel & Resort
2021.11 - 2022.07
Restaurants Operations Manager
The Westin Abu Dhabi Golf Resort & Spa
2019.11 - 2021.11
Various F&B Management Roles
Marriott International
2016.01 - 2019.01
Assistant Food & Beverage Manager
Marriott African Pride 15 On Orange
2014.01 - 2016.01
Diploma - Hospitality Management
Cape Peninsula University of Technology (CPUT)