Ross Horwitz
Dubai
Summary
Energetic and skilled individual with extensive experience as a Food & Beverage Manager at Dubai International Airport. Successfully handles all lounges, including those for First Class, Business Class, and other airline lounges. Prior to joining Emirates Flight Catering, gained 11 years of valuable experience at Marriott International, working in various hotel properties ranging from 3-5 stars. Expertise includes pre-openings and managing hotels of different sizes, ranging from 200-600 rooms.
Overview
10
10
years of professional experience
Work History
Food & Beverage Manager
Emirates Flight Catering
08.2022 - Current
- Maintained highest standards for Food and Beverage quality and service in the Emirates First Class, Business Class and the other airline lounges.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Managing a team of over 1200 staff across all lounges.
- Resolved customer complaints and ensuring all passengers leave the lounges happy.
- Managing the cash outlet responsible for all events taking place inside the airport non-lounge related on top of my normal responsibilities in the lounge.
- Developed relationships with all related clients to ensure the lounges were managed effectively.
Food & Beverage Manager
Radisson Blu Hotel & Resort
11.2021 - 07.2022
- Head of Department overseeing 9 F&B outlets as well as the Banquets & Events departments with a budget of 100 in the manning
- Joined the team one month after the hotel was released from a 1 year government COVID quarantine facility to help rebuild the department and bring it back to stability which was done successfully with the department making profit month after month and hitting budget in April during Ramadan with the add on of a successful brunch and the newly successful pool parties around the resort
- Being nominated and shortlisted for the best brunch in the city 3 months after launching, best happy hour & best newcomer in the city.
Restaurants Operations Manager
Westin Abu Dhabi Golf Resort & Spa
11.2019 - 11.2021
- Managing 5 restaurants and 3 bars
- Being the first Marriott Hotel in Abu Dhabi to open all the F&B outlets after the quarantine period and filling up the Bubbalicious brunch 20+ weeks in a row during the pandemic
- Winning the best brunch in the city 2 years in a row, best Italian restaurant as well as the best high tea in the city.
All-Day Dining & In-Room Dining Manager
Marriott & Marriott Executive Apartments
03.2016 - 11.2019
- Managing a 180 covers restaurant, 70 covers café & 379 rooms In-Room Dining and leading a team of 4 supervisors, 5 Team Leaders & 32 Associates.
Assistant All-Day Dining & Lobby Cafe Manager
Marriott & Marriott Executive Apartments
11.2017 - 12.2018
- Managing a 70 covers café & a 90 covers rooftop bar and leading a team of 2 Supervisors, 1 Team leader and 14 Associates while assisting the All-Day Dining Manager.
Assistant Lobby Café Manager
Marriott & Marriott Executive Apartments
03.2016 - 11.2017
- Managing a 70 covers café & a 90 covers rooftop bar leading a team of 2 supervisors, 1 team leader & 14 Associates.
Assistant Food and Beverage Manager
Marriott African Pride 15 On Orange Luxury Hotel
10.2014 - 01.2016
- Assisting the F&B Manager to manage a 120 covers restaurant, 50 covers café, 100 covers bar & 129 rooms In-Room Dining and leading a team of 2 Supervisors, 2 Team Leaders & 30 Associates.
Education
Diploma - Hospitality Management
CPUT - Cape Peninsula University of Technology
Cape Town11.2014
Skills
- FOOD & BEVERAGE
- SOCIAL MEDIA & MARKETING
- POS MANAGEMENT
- BAR
- TRAINING & DEVELOPEMENT
- PRE-OPENING
- HOSPITALITY MANAGEMENT
- GUEST FOCUS
- FINE DINING & CAUSUAL DINING
- CUSTOMER SERVICE
- CREATIVE
- PROBLEM SOLVING & DECISION MAKING
- FINANCIAL ACUMEN
- BUDGETING & FORECASTING
- LEADERSHIP
- MOTIVATIONAL
Current Title:
FOOD & BEVERAGE MANAGER
Timeline
Food & Beverage Manager
Emirates Flight Catering
08.2022 - Current
Food & Beverage Manager
Radisson Blu Hotel & Resort
11.2021 - 07.2022
Restaurants Operations Manager
Westin Abu Dhabi Golf Resort & Spa
11.2019 - 11.2021
Assistant All-Day Dining & Lobby Cafe Manager
Marriott & Marriott Executive Apartments
11.2017 - 12.2018
All-Day Dining & In-Room Dining Manager
Marriott & Marriott Executive Apartments
03.2016 - 11.2019
Assistant Lobby Café Manager
Marriott & Marriott Executive Apartments
03.2016 - 11.2017
Assistant Food and Beverage Manager
Marriott African Pride 15 On Orange Luxury Hotel
10.2014 - 01.2016
Diploma - Hospitality Management
CPUT - Cape Peninsula University of Technology
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