ROSSETTE REYES
Visa: Husband's Sponsorship
New Al Falah Village - Abu Dhabi , UAE
Summary
Experienced Administrator with over 13 years of experience and spanning on-board Customer Service in Aviation. Committed to professional development having completed several courses with a wide range of technical skills, able to adapt and learn new processes quickly to achieve outstanding results.
Overview
2
2
years of post-secondary education
12
12
years of professional experience
Work History
SMS Administrator
Aquila Aerospace LLC (Edge Group)
Abu Dhabi, UAE
03.2020 - 10.2020
- Developed safety policy and procedure manual as per Civil Aviation Authority Regulations
- Developed safety training procedures and documented into manuals for distribution to all staff members e.g Foreign Debris Object Internal Training.
- Produced Security Manual in line with Abu Dhabi Airport Regulations.
- Participated in continuous improvement by generating suggestions e.g. Promote Paperless Filing System ; Digitized Audit Process
- Ensuring that all employee records are accurate and well maintained.
- Support team member and point of contact for all Safety Management System (SMS) requirements.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Quality and Safety Officer
Etihad Airways Engineering
Abu Dhabi, UAE
03.2018 - 02.2020
- Verified and recognized all documents received from employees for the Aircraft Maintenance License Application before submission to General Civil Aviation Authority (GCAA) to ensure fulfillment of requirements.
- Provide guidance to all business unit to ensure procedure to format a procedure align within the organization e.g Provide the sub-section for new procedure and template for Technical Procedure Manual.
- Registered a new, revised, not acceptable and acceptable approved procedure in the Technical Procedure Manual.
- Incorporate the approved procedure in the manual in electronic word format reflects the amendments and convert to PDF file for distribution.
- Coordinate with the IT department to upload approved policy to ensure amendments is available to all staff and affected departments.
- Coordinate with the National Aviation Authority Inspectors to arrange logistics e.g. Hotel Accommodation, Flight Bookings, Security Passes for the upcoming audits.
- Create Purchase Requisition within Quality Department to arrange payment for Training and Travel expense, Office Stationery and Furniture.
- Developed Technical Staff Competence Assessment Forms in compliance with Safety Management System requirements as special projects.
- Support all Safety Management System (SMS) activities.
Assistant to the Executive Vice President
Etihad Airways Engineering
Abu Dhabi, UAE
04.2015 - 02.2018
- Handled logistics, agendas and travel arrangements for meeting and event planning e.g Monthly Safety Action Group (SAG).
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Prepared documents, generate reports from Q-Pulse Client Software and presentations using MS Powerpoint and MS Excel.
- Follow attainable project timelines and keep teams on task to complete the project according to schedule e.g Microsoft Teams Calendar.
- Collaborate with Business Unit to follow up overdue actions items from the last Minutes of Meeting and escalated to Executive for further actions.
- Develop office efficiency by implementing booking conference room request through MS Outlook Calendar.
- Developed and maintained automated alert system for upcoming deadlines on incoming requests and training for all Staff to ensure all is on track in compliance to regulations.
- Ascertained and preserved the confidentiality of all communication and documentation within the Quality and Safety Department.
- Undertake special projects and assignment as directed by Executives (VP)
- Worked collaboratively with Quality auditors throughout reviews, offering assistance and administrative support.
SMS Administrator
Etihad Airways Engineering
Abu Dhabi, UAE
05.2014 - 03.2015
- Received and allocate Internal Safety Report within Q-Pulse Client System; raised action item to the business unit to rectify and improved potential safety escapes.
- Promote the “Open Reporting and Just Culture” as a part of promotion activity of SMS and handle the data with confidentiality.
- Review submitted Confidential Safety Report and assist SMS Manager to decide upon the most appropriate person to take the CAPA (corrective/preventive action) as applicable through Q-Pulse Client System.
- Raised the recommendations stated within the investigation report with the timeframe agreed with the business unit through Q-Pulse Client System; escalated to Senior Management of any overdue action items.
- Collaborate closely with the business unit to identify and develop policies to achieve increase efficiency contributing to overall company safety performance.
- Analyzed data based on Key Performance Indicator (KPI) and produced weekly occurrence report and clustering meetings; conveyed data to the business unit via Intelex System.
- Integrate and reviewed Safety Action Group PowerPoint Presentation for Executive Management Meeting Review.
Cabin Crew Member
Etihad Airways
Abu Dhabi, UAE
08.2007 - 04.2013
- Demonstrated proper use of safety equipment, including seatbelts to inform and educate passengers prior to takeoff.
- Provide First Aid when necessary; Documented all the incidents happened during the flight, papers for food catering, duty free service and usage of medical tools;.
- Anticipate and deliver the highest level of service to all guests, availing all request in timely manner with confidentiality and professionalism at all times.
Education
Bachelor of Business Administration - Office Administration & Hospitality Management
De La Salle University
Philippines 03.2001 - 06.2003
Skills
Data Analysis
Critical and Analytical Thinking
Office Management
Adaptability
Problem Solving
Time Management Ability
Certification
- Aviation Foreign Object Debris Awareness
- Stores and Incoming Inspection
- Suspects Parts Training
- EASA Part 145 Regulation Essentials
- Communication and Interpersonal Skills
- Business Writing Skills
- Technical Writing Skills
- Human Factor Training
• EASA Part 145 / GCAA CAR 145 Regulations
• Aircraft Type General Familiarization (B777, 747 A330/340
A319/320)
• Root Cause Analysis and Safety Occurrence Reporting • IATA – Safety Management System for Airlines
• IATA – Safety Management Implementation and Control
Timeline
SMS Administrator
Aquila Aerospace LLC (Edge Group)
03.2020 - 10.2020
Quality and Safety Officer
Etihad Airways Engineering
03.2018 - 02.2020
Assistant to the Executive Vice President
Etihad Airways Engineering
04.2015 - 02.2018
SMS Administrator
Etihad Airways Engineering
05.2014 - 03.2015
Cabin Crew Member
Etihad Airways
08.2007 - 04.2013
Bachelor of Business Administration - Office Administration & Hospitality Management
De La Salle University
03.2001 - 06.2003